Auto answer management options separately for inbound and outbound calling
the customers would like to be able to manage answer mode in different ways depending on the direction :
have the ability to enable/disable inbound auto answer
in parallel have the ability to enable/disable outbound auto answer
so even if you disable the autoanswer for inbound, you can still "autoanswer" outbound calling
the impact:
when receiving a call they should be able to manually answer (1 click)
when initiating the call they should be able to dial the number without the need to click on 2 different buttons (the dial button + answer button) (1 click - the wished behavior- instead of 2 clicks -current situation when auto answer is disabled)
I attached a screenshot to show what feature I'm referring to, and potentially we need to distinguish between auto answer for inbound and auto answer for outbound.
thanks
Daniel
shared this idea
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Malcolm
commented
Autoanswer must be enabled in the agent/supervisor settings to accept outbound campaign calls. Customers do not want this feature enabled for inbound calls, making it a crucial requirement to differentiate between the two.
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Anthony
commented
very helpful feature request!
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Eric
commented
Very usefull feature
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Daniel
commented
this is an absolute important feature as it increases the productivity of agents (less clicks obviously and more call control mastering).
