Settings and activity

13 results found

1. Audit Trail Enhancements

   197 votes

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   61 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Under Review  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!

   
   

   In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

   Anthony supported this idea  ·  Nov 18, 2024

2. IVR Wait

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   14 votes

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   New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Nov 7, 2024

3. Auto answer management options separately for inbound and outbound calling

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   32 votes

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   Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Anthony commented  ·  Oct 2, 2024  ·  Edit…  ·  Delete…

   very helpful feature request!

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   Anthony supported this idea  ·  Oct 2, 2024

4. Ability to call short code numbers such as 311

   26 votes

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   Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Sep 10, 2024

5. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

   47 votes

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   New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 16, 2024

6. Call Queue Wait Settings - max callers in queue

   20 votes

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   New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 12, 2024

7. Call Queue Wait Settings - wait time

   37 votes

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   New  ·  2 comments  ·  Phone & Messaging » Call Queues  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 12, 2024

8. dashboards data refresh time

   47 votes

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   Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 9, 2024

9. Percent calculation with filters - Business Analytics

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   18 votes

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   New  ·  0 comments  ·  Phone & Messaging » Other  ·  Delete…  ·  Admin →
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   Anthony supported this idea  ·  Jul 8, 2024

10. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes

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    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 4, 2024

11. In-Queue-Callback Number Restriction To Prevent Misuse

    25 votes

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    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Delete…  ·  Admin →
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    Anthony commented  ·  Jul 4, 2024  ·  Edit…  ·  Delete…

    Very interesting idea!

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    Anthony supported this idea  ·  Jul 4, 2024

12. Presence sync bidirectional visual delay

    25 votes

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    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jul 1, 2024

13. Change agent state through Max Supervisor

    107 votes

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    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Delete…  ·  Admin →
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    Anthony supported this idea  ·  Jun 18, 2024