← RingCentral Ideas

Settings and activity

20 results found

  1. call offers for the longest wait time

    140 votes
    New  ·  8 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  2. RingCX Voice Agent - Enhanced Call History: Visual Differentiation and Filtering Options

    29 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  3. hashtag # in RCX (IVRs and queue events)

    35 votes
    New  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  4. RingCX Digital Message Notification Improvements

    32 votes
    Future Consideration  ·  0 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  5. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

    36 votes
    Future Consideration  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  6. Separate Off Hook mode/ permanent connection management options for inbound and dialer-campaigns calling

    26 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  7. Easier Contact Centre Management Solution

    13 votes
    New  ·  1 comment  ·  Contact Center & RingCX » RingCX Digital Only  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  8. Audit Trail Enhancements

    208 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

    Anthony supported this idea  · 

  9. IVR Wait

    21 votes
    New  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  10. Auto answer management options separately for inbound and outbound calling

    41 votes
    Future Consideration  ·  4 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Anthony commented  · 

    very helpful feature request!

    Anthony supported this idea  · 

  11. Ability to call short code numbers such as 311

    27 votes
    Under Review  ·  2 comments  ·  Phone & Messaging » General Phone  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  12. MS TEAMS - automatically hold MS teams calls when answering an RC call and vice-versa

    52 votes
    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  13. Call Queue Wait Settings - max callers in queue

    21 votes
    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  14. Call Queue Wait Settings - wait time

    41 votes
    New  ·  3 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  15. dashboards data refresh time

    55 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  16. Percent calculation with filters - Business Analytics

    22 votes
    New  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  17. Analytics - ability to add calls routed to message only extension or announcement only extension.

    35 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  18. In-Queue-Callback Number Restriction To Prevent Misuse

    27 votes
    Future Consideration  ·  3 comments  ·  Contact Center & RingCX » RingCX  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Anthony commented  · 

    Very interesting idea!

    Anthony supported this idea  · 

  19. Presence sync bidirectional visual delay

    31 votes
    New  ·  1 comment  ·  Contact Center & RingCX » Contact Center  ·  Admin →
    How important is this to you?
    Anthony supported this idea  · 

  20. Change agent state through Max Supervisor

    107 votes
    Planned  ·  19 comments  ·  Contact Center & RingCX » Other  ·  Admin →
    How important is this to you?
    Anthony supported this idea  ·