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7 results found

  1. Quality of Service (QoS) Portal for RingCX Calls

    50 votes

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    New  ·  9 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Gary supported this idea  · 

  2. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    75 votes

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    Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Gary supported this idea  · 

  3. Admins to be able to delete call recordings within RingCX

    8 votes

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    New  ·  0 comments  ·  RingCX » Call & screen recording  ·  Admin →
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    Gary supported this idea  · 

  4. Custom Intercept Handling for Terminating Calls with No Message

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » IVR and call handling  ·  Admin →
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  5. Auto answer management options separately for inbound and outbound calling

    44 votes

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    Future Consideration  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Gary commented  · 

    This is a no-brainer. We're new to RingCX and I couldn't believe our agents had to click "answer" before making a manual outbound call after they have already clicked "dial".

    Gary supported this idea  · 

  6. notification

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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  7. Push Notification

    4 votes

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    New  ·  3 comments  ·  RingCX » AI quality management  ·  Admin →
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    Gary commented  · 

    We get a notification pop-up that alerts our agents. You may need to go into Windows Settings "Notifications & Actions" and enable notifications from ringcx.ringcentral.com. I'll attach the alert we get.