Settings and activity
11 results found
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13 votes
Thank you for sharing your request regarding the ability to receive multiple calls simultaneously in the RingCX platform. To better understand your needs and explore potential solutions, could you provide more details about the specific business scenario?
For instance:
- Are you looking for agents to handle multiple calls simultaneously?
- If so, could you elaborate on why this is needed and how it aligns with your workflow?
- Are there particular use cases or challenges you’re trying to address with this feature?
Your input will help us gain clarity and ensure that we can address your requirements effectively.
Gary
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6 votesGary
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7 votesGary
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12 votesGary
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68 votesGary
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107 votesGary
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18 votesGary
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2 votes
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51 votes
An error occurred while saving the comment Gary
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1 voteGary
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4 votes
An error occurred while saving the comment Gary
commented
We get a notification pop-up that alerts our agents. You may need to go into Windows Settings "Notifications & Actions" and enable notifications from ringcx.ringcentral.com. I'll attach the alert we get.
This is a no-brainer. We're new to RingCX and I couldn't believe our agents had to click "answer" before making a manual outbound call after they have already clicked "dial".