Settings and activity
22 results found
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2 votes
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4 votesJames
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7 votesJames
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2 votesJames
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10 votesJames
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21 votesJames
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25 votes
An error occurred while saving the comment James
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8 votesJames
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34 votesJames
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119 votes
An error occurred while saving the comment James
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This is needed ASAP!
James
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1 voteJames
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2 votes
An error occurred while saving the comment James
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I agree, this would be huge. Currenlty setting up a Call Queue manager works if a client wants an opening announcement, in the Call Queue greeting. When it comes for after hours and needing to use an announcement only box limits a user and requires SuperAdmin status which they don't want to give. A site manager with options to limit would be a great enhancement.
James
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5 votesJames
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3 votes
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11 votes
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
James
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57 votes
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
James
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30 votes
An error occurred while saving the comment James
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This seems like an obvious feature that should be enabled. Some businesses do not want employees to be able to make outbound calls, except 911 of course. Hopefully RC Dev team has something in the works for this, its been almost 2 years since this post.
James
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8 votes
An error occurred while saving the comment James
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This is a feature that should already be there you would think to disable calling abilities for users. I have a client who is under extreme HIPAA compliance and forwarding calls out to external numbers is not something they want allowed. Would love to see the ability for Super Admins to place tighter restrictions on Standard users when needed, thank you Dev team for looking into this.
James
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77 votes
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11 votesJames
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I would like to add to this. The option to choose to take the call back. Currently the agent is on a live call automatically. The notification is not clear to the agent that they are connected to a customer they just hear the customer start speaking.