Settings and activity
17 results found
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25 votes
An error occurred while saving the comment 
James
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6 votesJames
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33 votesJames
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2 votesJames
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109 votes
An error occurred while saving the comment James
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This is needed ASAP!
James
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1 voteJames
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2 votes
An error occurred while saving the comment James
commented
I agree, this would be huge. Currenlty setting up a Call Queue manager works if a client wants an opening announcement, in the Call Queue greeting. When it comes for after hours and needing to use an announcement only box limits a user and requires SuperAdmin status which they don't want to give. A site manager with options to limit would be a great enhancement.
James
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5 votesJames
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2 votes
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11 votesJames
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57 votes
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
James
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28 votes
An error occurred while saving the comment James
commented
This seems like an obvious feature that should be enabled. Some businesses do not want employees to be able to make outbound calls, except 911 of course. Hopefully RC Dev team has something in the works for this, its been almost 2 years since this post.
James
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8 votes
An error occurred while saving the comment James
commented
This is a feature that should already be there you would think to disable calling abilities for users. I have a client who is under extreme HIPAA compliance and forwarding calls out to external numbers is not something they want allowed. Would love to see the ability for Super Admins to place tighter restrictions on Standard users when needed, thank you Dev team for looking into this.
James
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77 votes
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11 votesJames
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30 votesPlanned ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
Currently planning and under development. No specific release date available yet.An error occurred while saving the comment James
commented
At the very least a way to manually paste dates, this is the biggest time waste in the programming process.
James
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5 votesJames
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I would like to add to this. The option to choose to take the call back. Currently the agent is on a live call automatically. The notification is not clear to the agent that they are connected to a customer they just hear the customer start speaking.