Settings and activity
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28 votesJames
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2 votesJames
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2 votesJames
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5 votesJames
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7 votesJames
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10 votesJames
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24 votesJames
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26 votes
This issue has been resolved and callback calls now provide option to the agent to answer or reject, as expected.
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9 votesJames
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35 votesJames
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130 votes
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This is needed ASAP!
James
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1 voteJames
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2 votes
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I agree, this would be huge. Currenlty setting up a Call Queue manager works if a client wants an opening announcement, in the Call Queue greeting. When it comes for after hours and needing to use an announcement only box limits a user and requires SuperAdmin status which they don't want to give. A site manager with options to limit would be a great enhancement.
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5 votesJames
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3 votes
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12 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Thank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
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57 votes4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
This feature is now live for all RingSense customers. As a RingSense user, you can define minimum duration rules in your duration filters. This is also available as part of your profile settings.
Key benefits of this feature include:
- Custom thresholds: Customers can define minimum call duration rules
- Cleaner data: Automatically hides short calls (e.g., voicemails, misdials) below the threshold
- Business impact: Streamlines analysis by focusing only on meaningful customer interactions
Please take a look at the attached screenshot for instructions on setting up the minimum duration threshold on your account
James
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I would like to add to this. The option to choose to take the call back. Currently the agent is on a live call automatically. The notification is not clear to the agent that they are connected to a customer they just hear the customer start speaking.