Settings and activity

5 results found

1. Disable all call forwarding in user extension

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   New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   James commented  ·  Nov 21, 2024  ·  Edit…  ·  Delete…

   This is a feature that should already be there you would think to disable calling abilities for users. I have a client who is under extreme HIPAA compliance and forwarding calls out to external numbers is not something they want allowed. Would love to see the ability for Super Admins to place tighter restrictions on Standard users when needed, thank you Dev team for looking into this.

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   James supported this idea  ·  Nov 21, 2024

2. Call queue groups should also be visible on the HUD

   69 votes

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   Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Delete…  ·  Admin →
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3. Fax Cover Page

   8 votes

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   New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Delete…  ·  Admin →
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   James shared this idea  ·  Sep 5, 2024

4. Copy Custom Answering Rules to other Sites

   27 votes

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   3 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Currently planning and under development. No specific release date available yet.
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   James commented  ·  Aug 1, 2024  ·  Edit…  ·  Delete…

   At the very least a way to manually paste dates, this is the biggest time waste in the programming process.

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   James supported this idea  ·  Aug 1, 2024

5. Allow Custom Rule templates to be applied at the Site/IVR side.

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   New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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   James shared this idea  ·  Jun 26, 2024