← RingCentral Ideas

Settings and activity

12 results found

  1. allow for the volume to be adjusted on a custom greeting upload, mp3 or .wav file.

    1 vote
    New  ·  0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    James shared this idea  · 

  2. Allow site manager to trigger afterhours rule for site without granting admin permissions

    2 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James commented  · 

    I agree, this would be huge. Currenlty setting up a Call Queue manager works if a client wants an opening announcement, in the Call Queue greeting. When it comes for after hours and needing to use an announcement only box limits a user and requires SuperAdmin status which they don't want to give. A site manager with options to limit would be a great enhancement.

    James supported this idea  · 

  3. Rinsense for RingCX icon RingCentral app

    5 votes
    Implemented  ·  1 comment  ·  Contact Center & RingCX » Other  ·  Admin →
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    James supported this idea  · 

  4. Add integration for the RingSense for RingCX icon within the RingCentral app interface

    2 votes
    New  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  5. add admin ability to delete calls /insights/ai tracking / transcripts ect

    11 votes
    Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Admin →
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    James supported this idea  · 

  6. RingSense: Pull in/Filter Calls based on Duration

    57 votes
    4 comments  ·  RingSense & AI » RingSense  ·  Admin →
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    James supported this idea  · 

  7. Option to disable outbound calls

    27 votes
    Under Review  ·  7 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James commented  · 

    This seems like an obvious feature that should be enabled. Some businesses do not want employees to be able to make outbound calls, except 911 of course. Hopefully RC Dev team has something in the works for this, its been almost 2 years since this post.

    James supported this idea  · 

  8. Disable all call forwarding in user extension

    8 votes
    New  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James commented  · 

    This is a feature that should already be there you would think to disable calling abilities for users. I have a client who is under extreme HIPAA compliance and forwarding calls out to external numbers is not something they want allowed. Would love to see the ability for Super Admins to place tighter restrictions on Standard users when needed, thank you Dev team for looking into this.

    James supported this idea  · 

  9. Call queue groups should also be visible on the HUD

    74 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  10. Fax Cover Page

    11 votes
    New  ·  1 comment  ·  Phone & Messaging » Fax  ·  Admin →
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    James shared this idea  · 

  11. Copy Custom Answering Rules to other Sites

    30 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James commented  · 

    At the very least a way to manually paste dates, this is the biggest time waste in the programming process.

    James supported this idea  · 

  12. Allow Custom Rule templates to be applied at the Site/IVR side.

    5 votes
    New  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    James shared this idea  ·