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1383 results found

  1. Emergency response location as potential breach of GDPR regulation

    Admin users are able to view standard users' emergency response locations, which may be considered a potential breach of GDPR regulation

    https://www.ringcentral.com/us/en/blog/ray-baums-act-compliance-with-ringcentral-mvp-location-awareness/

    4 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  2. RingCX - Agent Whisper be enabled in ACD Callback

    Currently, agent whisper are only working for incoming calls that waited in the line. But customer who leave a callback. The agent's whispers are not working.

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
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  3. Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    Faxing: Ability to receive FAX email notifications for faxes sent to an ATA device (in addition to printing)

    3 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
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  4. Prioritization of the Chat and Mail channels

    Currently on digital channels (Chat and Mail) we have no possibility to prioritize them
    This has a strong impact on our service level respects, as digital channels are not prioritized at the SLA level, whereas currently, with no possibility to set priorities on these channels, a chat can be prioritized on a call and therefore degrade our ability to pick up in time.
    prioritizing calls will improve our SLA’s

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  5. Deployment of RING CX application

    Currently we use the application Ring CX to overcome the problem of pop-up, however it does not allow to code calls, nor to carry out call transfer. The roll-out of the Ring CX application, as announced later this year, should allow these features to be used.
    Unable to code and transfer on the Ring CX application.

    Currently we perform these tasks (call end coding and call transfer) from the web interface, but this requires switching between tools (Ring CX application lient Ring CX web).

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  6. Impersonated admin showing incorrectly in the audit trail

    We need an update to the Audit Trail.

    Currently, if one person who is an Admin, logs in on behalf of User Name, then it shows the 'user' in the audit trail, not the 'admin on behalf of' details.

    In Engage Digital, this shows "Admin on behalf of user X" as it does in RingEX.

    15 votes
    Implemented  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  7. Improve the functionality of scheduled callbacks

    Currently a scheduled callback is triggered regardless of whether an employee is available or not.
    Example : Callback scheduled by a user at 4pm, all employees are online at this time, but the call is still triggered at the specified time, and the user is waiting on the queue.
    This will improve the User Experience on this callback feature

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  8. Nomenclature of outgoing call numbers

    It is not possible to copy/paste numbers containing spaces for the numbering of outgoing calls. This is a time-consuming process for manually entering numbers or deleting spaces. This feature will optimize the processing time.

    3 votes
    New  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  9. The ability to adjust auto-replies and forwarded email spacing through email templates customization.

    The ability to adjust auto-replies and forwarded email spacing through email templates customization.

    2 votes
    New  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  10. Name or number of the RingCX user should show as caller ID if they call RingEX internally

    Currently when RingCX user calls RingEX internally, the name of the (main) Super Admin is showing up as the caller ID

    8 votes
    Under Review  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  11. CXone Agent - Ability to view 'Coming Up' schedule events

    Request to add a “Coming Up” schedule events feature within the CXone Agent interface, similar to what exists in MAX Agent. This enhancement would display the next scheduled events—such as Break, Lunch, or End of Shift—directly on the main screen, allowing agents to view time-sensitive schedule items without needing to navigate to the full schedule tab. The feature would pull real-time data from existing scheduling APIs and display events occurring within a short time window (e.g., the next 60–90 minutes). The “Coming Up” panel should be lightweight, auto-refreshing, and clearly visible, showing event type, start time, and optionally, a countdown.…

    2 votes
    New  ·  1 comment  ·  Contact Center  ·  Admin →
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  12. Ability for Agents to change their own signature

    In RingCX, provide the ability for an agent to manage their own Email signature as well as the ability to add links and images in the email signature to really make it customization and professional

    3 votes
    New  ·  1 comment  ·  RingCX Digital Only  ·  Admin →
    How important is this to you?

  13. Feature Request: Default Site Setup Templates

    Feature Request: Default Site Setup Templates

    Dear RingCentral Product Team,

    I would like to submit a feature request for the ability to create Default Site Setup Templates within the RingCentral Admin Console. This feature would significantly improve efficiency and reduce manual work when setting up new sites with standard configurations.

    Feature Overview
    • The ability to create and apply templates for new site setups would allow for consistent configurations across multiple sites. The template could include predefined settings, such as:

    • Main number, fax number, and third external number for call queues.

    • Routing rules for the main line, including…

    7 votes
    New  ·  0 comments  ·  Admin Portal  ·  Admin →
    How important is this to you?

  14. SPOG: Automatically set caller id

    The Issue:
    Right now, when agents log out and back in, the system defaults to showing the RingCX caller ID. This is how it’s designed, but it means agents have to remember to switch to their RingEX extension before making a call if they want their extension to show. It’s easy to forget and leads to the wrong caller ID being used.

    Suggested Feature:
    Make the system automatically pick the right caller ID based on the kind of call:

    If it’s a call from a RingCX queue, show the queue or company main number.

    If it’s an internal call (extension…

    2 votes
    Future Consideration  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  15. Feature Request: Report on Transferred Call Destinations in RingCX

    I am writing to submit a feature request for RingCX that would greatly benefit our clients. Specifically, I am looking for the ability to generate a report that details the specific numbers to which calls are being transferred.

    Use Case:
    One of our clients has requested this feature to analyze their call transfer data. They need to determine the percentage of inbound call volume that is being transferred back to an internal IT phone number. This data is crucial for them to optimize their call routing and improve overall operational efficiency.

    Requested Feature:
    Report Type: Call Transfer Destination Report
    Details…

    10 votes
    Under Review  ·  4 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  16. exclude specific area code in local connect

    Ability to add the ability to specify a particular area code when setting up or managing the Local Connect Bucket? This feature would help in targeting specific geographical regions more effectively.

    3 votes
    Future Consideration  ·  0 comments  ·  RingCX  ·  Admin →
    How important is this to you?

  17. Voicemail Notification Emails for Voice Queues with Text Transcripts

    Currently, text transcripts on voicemail notification emails from a voice queue are not available on RingCX like they are for RingEX.

    10 votes
    Future Consideration  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  18. Custom callback prompts

    We need the ability to use custom audio files for the Callback in queue prompts. It is disruptive for the caller to hear different voices while interacting with the business.

    8 votes
    Future Consideration  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  19. Ability to Disable RingCX button inside the Glip while keeping RingAgent

    Businesses who have the RingAgent button on the RingCentral desktop app. should have the option to remove the existing RingCX button on the RingCentral app. without losing the other one which is the RingAgent.

    It would help to avoid confusion with the users in accessing the RingCX since they are using different audio paths. The RingCX button uses the Integrated softphone on RingCX and the RingAgent will use the audio path on RingCentral glip.

    8 votes
    Under Review  ·  1 comment  ·  RingCX  ·  Admin →
    How important is this to you?

  20. Full Access User Visibility to Real-time DNC Integration Field

    In RingCX, allow Full Access Users to see the Real-Time DNC Integration field in Campaign settings.

    Currently, only super admin views have access to this field.

    2 votes
    New  ·  2 comments  ·  RingCX  ·  Admin →
    How important is this to you?
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