831 results found
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Improve AI Transcription
Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.
51 votes -
received faxes to automatically forward fax to external number
there should be an option for company main fax number to be forwarded to an external number.
2 votes -
Remove Transfer Confirmation & Enable Response Customization
requesting greater flexibility in the behavior of the AI Receptionist, specifically regarding call transfer interactions. Currently, the AI Receptionist requires callers to confirm before proceeding with a transfer and does not allow customization of this confirmation prompt or related responses.
5 votes -
Associate AIR with a specific Cost Center
Need to have AIR bundles and usage billed back to specific cost centers
4 votes -
Ability to disable "AIR"
I am requesting the ability to disable AIR and remove company-wide from the app and any other UI. If not company-wide, at least extension by extension. As with most AI features offered up across the tech sector nowadays, these were added without any way to remove or disable until such time as we decide we would like our users to explore these functions.
1 vote -
AI Receptionist to voicemail if Transfer by Context not met
Ability to transfer the call to voicemail right away if transfer by context not met without asking additional questions
1 vote -
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
customer wants AI Notes/Call Summary after calls but does not want callers to hear "AI is taking notes"
1 vote -
Customizing PowerSkills in RingCentral ACE
An Admin is currently limited to selecting from a fixed set of skills to view: Talking speed, Talk-to-listen ratio, Sentiment, Longest monologue, Interruptions, Filler words, Patience, Engaging questions, and Call volume. The customer has requested the ability to modify the Skills for PowerSkills on the Coaching Page in ACE.
1 vote -
edit the automated text templates or date formatting rules used by the RingCentral AI Assistant/Notetaker.
In the RingCentral Notetaker, can the date format be updated to be grammatically correct? There should be a comma after the year. "Here's the notes of your call with Natalie Grover (806) 781-5697 on Friday, July 17, 2026 at 12:11 PM:"
2 votes -
Disable AI "Automatic notes"
Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.
38 votes -
Integrate App call log to AIR call history
Our primary challenge is the lack of integration with the RingCentral app. We manage ten different numbers across ten markets, and we rely on identifying which number a customer called to determine their market. Currently, the AI Receptionist maintains a separate call history that does not show the "number called," forcing us to reconcile data manually. Furthermore, calls are not logged in the main RingCentral app call logs unless a caller requests a transfer. This lack of visibility defeated the efficiencies of the tool, so we reverted to using voicemail and automated missed-call texts.
5 votes -
Eliminate verbal fillers from AI receptionist.
Eliminate non-functional verbal fillers (e.g. "Just a sec, I noted that down") from AI receptionist's speech patterns.
3 votes -
ACE Integration to ServiceTitan
ACE AI transcription to automatically connect and integrate with ServiceTitan, making transcriptions available for all calls inside ServiceTitan records.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.7 votes -
call forwarding to ai receptionist extension
give the ability to program calls that reach a call queue max ring time to forward directly to an ai receptionist extension
28 votes -
Option for the system to exclude short-duration calls from being automatically scored
This helps improve scoring accuracy by preventing incomplete or non-interactive calls from affecting evaluation results. Short calls, including voicemail transfers, accidental dials, or quick disconnects, may not contain enough conversation data for meaningful assessment. Excluding these calls ensures fairer agent evaluations, more reliable analytics, and should not be included in the monthly scorecard.
3 votes -
calls should indicate when they are placed on hold and for how long
calls should indicate when they are placed on hold and for how long. this is a pretty basic feature, i cant believe you guys dont even show that the call was placed on hold.
additionally, on the call details page it doesnt allow you to copy the phone number of the patient or the company when you click on 'participants' on the left side of the screen (screenshot attached). you have to read it and type it. unbelievable.
1 vote -
AI Transcription correctly capture the given agent name
Requesting a feature to optimize AI transcription accuracy for agent names. Specifically, we want to ensure the system recognizes and correctly spells a designated agent's name whenever they are being captured in a recording.
3 votes -
AIR | Ability to customize conversation style
For Tone: Update the System Instructions to include: 'Act as an empathetic and patient receptionist. Prioritize a warm and welcoming tone over efficiency.'
There should be a specific settings accessible for this and not just picking the avatar or voice profile.
3 votes -
'Barge-in Sensitivity' Settings
For Background Noise: Lower the 'Barge-in Sensitivity' to Low. This ensures that minor noises like breathing or traffic don't stop the AI from finishing its sentences.
This should be a setting accessible on the Admin Portal > AI Receiptionist settings.
3 votes
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