572 results found
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Feature request/roll back: Filtering by Teams
The removal of Teams filter for users (excluding admins) has not made use of the dashboard easier.
We have a multi-level management structure with various roles and sub-teams that need to be accessed quickly, without further filtering.
Seeing "All calls" when we receive hundreds per user has had a negative impact on the day-to-day review of calls.
Whilst yes, we can use the additional filters, this is just another example of small updates with no warning that disrupt user comfort with on the many dashboards.
1 vote -
add admin ability to delete calls /insights/ai tracking / transcripts ect
Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded
12 votesThank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
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coaching insights for super admins
Wants a coaching insights for super admins to show on the ringsense portal
5 votes -
Monitor Live RingCentral Video Meeting
Ability to monitor and listen to a user extension's live RingCentral video meeting.
2 votes -
AI Receptionist Voice Response
It would be better if there were a setting to control how quickly the AI receptionist reads our greeting, and perhaps include a pause to make it sound more natural.
2 votes -
Post call summary
AI summaries and call recordings to generate for both inbound and outbound calls without manual intervention.
2 votes -
custom voice
Wondering if there is any plan to allow for voice synthesis by creating a voice sample. That way, our clients hear a familiar voice over the current AIR.
2 votes -
Allows Administrator to create bulk tracker feature through its admin settings in RingSense
Administrator would like to have an option to create trackers in bulk mode in RingSense
1 vote -
English and Spanish message
Can we get an option instead of "Please say 'English' or 'Spanish' to continue." "También hablo español" this will make the call flow smoother.
3 votes -
AIR as Voicemail
Caller calls in, talks to AIR... asks to be transferred to an employee in the company...
The employee does not answer and the "Send to Voicemail" feature is activated...
(Instead of "Send to Voicemail" it should be Forward to Extension, in this case the AIR Extension)
The AIR picks up and says something like:
"Hi there, this is {AIR NAME} with the {COMPANY}. {PERSON YOU CALLED NAME} isn’t available right now, but I’m here to help. Would you like to leave a message or be connected with someone else who can assist you?"
Where the caller states they would like…
2 votes -
Integrate ChatGPT with Ringcentral
I wanted to share something with you that I think could really improve the quality of our call summaries.
Below, you’ll see a comparison between the AI-generated summary from RingCentral and the version generated through ChatGPT using the exact same transcript.
The RingCentral summary gives a brief recap and task list — which is fine for quick reference — but it lacks depth and context. It misses the nuances of the conversation, like tone, client sentiment, investment rationale, and next steps in detail.The ChatGPT version, on the other hand, reads much more like a professional client note. It includes:
…
2 votes -
Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile
Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.
Please advise how to de-activate these changes on the user end. Thank you!
9 votes -
Generate Notes for All Calls
The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.
4 votes -
The ability to export call records along with any comments or feedback added by either admins or agents.
We’d like the ability to export calls that have user-added comments or feedback in RingSense, specifically for individual agents. This would help us retain records for coaching and performance follow-ups.
2 votes -
AI Receptionist Call Notes and Summary Output
AI Receptionist is effective for autonomous call handling, but it currently does not generate post call summaries or notes similar to RingCentral AI Assistant. This limits its usefulness for support and intake driven workflows where documentation is required.
Requested Capability
Generate AI call summaries for AI Receptionist handled calls.
Include caller details, captured responses, timestamps, and a clear resolution status (resolved or unresolved).
Deliver summaries via email, webhook, or API for ticketing and system integration.
Example Use Cases
IT Support Intake, AI Receptionist collects issue details and sends a call summary to an email address that automatically creates a ticket…
1 vote -
Scheduled Callbacks
We should be able to "transfer" a callback to an agent so follow ups can be tracked and be queued for the representative when they are available
3 votes -
Capture every call data to CRM, not just on transfer
Today, it seems like AIR will populate data to CRM only upon the caller's "request" to transfer out either with a contextual transfer or just by asking to transfer to a human. As a small business owner myself, I'd like to capture data into CRM on EVERY caller that takes the time to dial my phone number.
1 vote -
Sync RingCX and RingSense customer data
Currently RingSense interaction data and transcripts just say "customer". If we/an employee has created a customer profile in RingCX during a call, that customers name should transfer over, and should also be a searchable field when trying to bring up past calls/transcripts.
7 votes -
Bypass AI Receptionist Greeting
For the AI Assistant, when I call it first has to go through the entire greeting before it can recognize/process verbal commands to connect me to a call. Is there anyway to bypass this so I can make it so verbal commands can be heard right away during the greeting?
1 vote -
more voice options and the ability to change speed of the voice or other aspects of the voice
Would like more options for the voices as well as the option to change the speed
1 vote
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