868 results found
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automatic call recording
Currently, when Automatic Call Recording is enabled, the system plays the recording announcement at the start of a call. However, if that call is placed in Call Park and then retrieved, the announcement plays a second time to the caller.
We are requesting a setting to disable or modify the 2nd announcement specifically for calls retrieved from Park. The system should recognize the existing recording session and avoid interrupting the conversation with a redundant notification. This will provide a more professional and seamless experience for customers while maintaining the initial legal compliance notification.
7 votes -
AI receptionist - call history
Options to delete history or call logs. Or indicator that done or not done. Or if we can add a note.
1 vote -
ringsenseimport
We have several 3rd party partners, law firms and agencies that send us wave files of recorded calls for audit every single month. We would like the ability to upload these wave files of calls into ring sense so we can utilize the current insights, scorecards, AI call review like we have today for our current calls. It would be so much better to have all of our calls, reviews, and scorecards for our business in one place here in Ring instead of having to hire another company to do this for us. This is huge for us and we…
1 vote -
The non-obvious process of enabling integration for Salesforce
Please highlight the "Manage" button on the integrations page for Salesforce that is in the "in progress" state.
1 vote -
Ai notes when transfer
Have the AI notes continue after the call is being transfer to another extension without them manually restarting the AI notes
4 votes -
Air sms send text messages number limits from drop down
Air sms send text messages number limits from drop down only shows 500max, can we be able to display ALL phone numbers associated to the account? i have over 2000 programmed numbers on this system and it only allows me to see 500 and then it cuts off. its sorted numerically.
3 votes -
Notifications for RingSense Tracker
Would like to have the convenience receiving reports/notification when RingSense Tracker was triggered by (any of these):
Keyword/Phrase Detection
Concept/Intent Tracking
Speaker-Specific Triggers
Post-Call Processing6 votes -
Adding Columns to ACE
Add columns like client Name and email/phone number to the Ring Sense Interactions list
10 votes -
1 vote
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LeadDocket Integration
You already have an integration for Filevine, it would be wonderful to have an integration for Lead Docket as well since they're developed by the same company.
1 vote -
Feature Request: AI Receptionist to query Hubspot/Salesforce CRMs for data
We are developing AIR to handle the majority of inbound calls. It would be great if AIR could query our CRM to retrieve delivery information for order numbers. At the moment we can emulate this functionality by uploading an Excel spreadsheet with delivery info in it, but that's a static document that is updated frequently. Retrieving information from our service management CRM would be incredibly powerful.
1 vote -
Integrating AI for Recruiters to take transcript and apply a template to it to organize information
Integrating AI like ChatGPT for Recruiters to take transcript and apply a template to it to organize the information
1 vote -
AI Transcription Announcement Unnecessary.
When AI transcribe is turned on, the caller gets an awkward message about it. I realize it may "seem" necessary from a disclosure standpoint, but they are about to leave a message anyway. They will be recorded and they know that. Not to mention the fact that I get a transcript of the call after the fact anyway. So maybe it's a moot point, but it doesn't seem necessary to tell them AI is transcribing them when they're about to be recorded, which is much more intense. I don't think the disclosure is necessary.
1 vote -
Setting to Prioritize AI Receptionist Transfer to Extension
Have a setting that will prioritize transferring the call to intended extensions rather than the knowledge hub first.
1 vote -
AI Transcripts to Email
Call transcripts should be able to be sent to email instead of accessing only via the Ring Central admin portal.
The idea behind this is to reduce the places someone would have to check for the status of the AI receptionist missed calls or unresolved calls. Also if an IT dept wanted to use this for afterhours, by sending the transcript to an email it can then be pushed into their ticketing system with details of what the caller needed if the AI helped or not.7 votes -
Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Please limit Coaching so that each individual user should be able to view their own Coaching instead of the entire team.
Admins or Super Admins should be able to see the entire team or entire organization but each individual user does not need to have access to other users coaching.
Please let me know once this has been implemented.1 vote -
Multi-language setup for ai transcript
it would be awesome to have a multi-language setup for the AI transcription language, my team normally has to call clients in both languages, and when they switch languages or the AI language is setup for the incorrect language the AI makes a complete mess with the transcription
1 vote -
AIR Lead Capture for UK
To request enabling the Lead Capture feature for RingCentral AI Receptionist in the UK region, as customers currently cannot see or use this option. This feature would allow AIR to automatically collect the caller’s name, number, and reason for calling, improving call handling and follow‑up efficiency. Many UK customers expect the same AI capabilities available in the US, and adding Lead Capture would greatly enhance message‑taking, reduce missed details, and streamline after‑hours or overflow calls.
2 votes -
AI Voice & Call queue greeting voice
Currently, AI voice and call queue greeting voice is different, which forces us to disable call queue greeting voice/text. Call queue greeting grabs a different, assuming default AI voice, we would like to hear only the voice we have chosen within AI voice. Accent is also different on the call queue voice/text which causes further concerns for businesses based in multiple territories.
2 votes -
Change the name "transfer to receptionist"
The concept of 'Receptionist' is no longer fully valid in all terms, like the police. We need a way to say:
Let me transfer you to <TITLE>
TITLES
An Officer
A Police Officer
A member of the customer care team
Customer Services.4 votes
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