536 results found
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Ability to export Users and Teams lists
I would like to be able to export a list of RingSense users that includes user information (primarily manager and additional managers). Same with teams, I would like to be able to export a list of each team and their respective members.
4 votesThank You for Your Feedback
After careful review, we are pleased to inform you that your suggestion has been accepted and is now scheduled as part of our upcoming product roadmap.
Your feedback plays a critical role in guiding our priorities, and we look forward to providing you with further updates as this initiative progresses.
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How can I start AI note taking for an in-person face to face appointment?
It would be nice to be able to push a record button in the mobile app which then starts the AI note taker to summarize a face to face in person meeting.
2 votes -
How can I start AI note taking for an in-person face to face appointment?
It would be nice to simply push a record button using the mobile app on speaker phone to reocrd in-person meetings and have the AI notetaker summarize.
3 votes -
i'm looking for ai summaries on past calls. I have recording and AI turned on for all calls
Not all my calls are being summarized, just the ones I've triggered during a computer app call, not on tablet or phone apps can I take the recording and get it ai summarized?
7 votes -
Make it easier to forward a call recording from the review page
I'm sitting here reviewing calls and I'd love a way to just forward the recording via email right from this screen.
I don't even see a download option anywhere that's visible.
tks!3 votes -
AI to answer/receive incoming calls
i want all incoming phone calls to be answered by an AI Bot with realistic human voice and behaviour. I would like to input rules and information for this bot to use to guide the phone call respectively
4 votes -
RingSense integrated with Zapier delivered in original langugae
An option to configure RingSense that is integrated with Zapier to ensure transcriptions are always delivered in the original language like French without translation.
2 votes -
Automatically fill up message template with information
"Overall, I mean, let's say you have the message template, but what is the sense If it doesn't change the name in the message automatically, for an example you have a message,
Dear XXX, I would like to...
The automation thing that is missing is to make the XXX to change automatically in the customer's name, it could be done by AI or just a simple variable."
2 votes -
RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
2 votes -
Call ID That is attached to the initial conversation should also be visible on the ring sense.
Call ID: The ID attached to the initial conversation should also be visible in the ring sense.
3 votes -
call monitoring
Toggle permissions within Call Monitoring.
For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.
As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.
Finally, when having a conference call, it does…
2 votes -
Transcripts for Meetings >2 hours
When meetings go over 2 hours, the recording is still saved, but the transcript just disappears and becomes completely unavailable after the meeting. I encountered this issue the 'hard way' and it was frustrating because I got no advance warning about this limit. It doesn't even make sense, since the recording over 2 hours takes many gigabytes of storage, while the transcript is text and takes almost no space to store. The idea that it gets flushed at 2 hours is very counter-intuitive. There should be a warning advising to manually copy/download the partial transcript at 2 hours and before…
17 votes -
5 votes
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Add the ability to enable/disable the AI Notes feature on transferred calls.
Add the ability to enable/disable the AI Notes feature on transferred calls.
6 votes -
The ability to see all user AI Call Notes
I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.
18 votes -
Free call transcription for more than 30 minutes.
A request to have more time for free transcription for recorded calls. At the moment, it has 30 minutes limitation, and another subscription is needed to get more time for the call transcription.
2 votes -
Make it possible so that searching for call recordings in RingSense can be done by using UII
Make it possible so that searching for call recordings in RingSense can be done by using UII
4 votes -
Make voice mail length adjustable
The length of voicemail messages was recently changed, and now we must handle very long messages (10 minutes or more). This needs to be addressed ASAP!
9 votes -
Ability to Configure Standard Roles in RingSense for RingCX
Currently, to update the available view for users in RingSense for RingCX, customers have to create custom roles and assign agents to the new role vs being able to update standard roles already assigned.
4 votes -
Ability to notify the User if the AI Notes is pause or turned off.
We recently enabled AI Notes for our organization, which works well for all users. However, we've noticed an issue where when users pause or turn off the AI Notes, no notification or alert is provided to inform them that the notes have been paused or turned off.
3 votes
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