639 results found
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AI Receptionist pick up phone call only after several phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
2 votes -
AI Receptionist to pick up call After phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
5 votes -
Option to Correct AI Receptionist Voice Pronunciation
There should be an option to upload preferred AI voice and for pronunciation to be corrected.
15 votes -
Announcement message for Notes should only play when connected.
Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.
1 vote -
Ability to see if the users are utilizing the AI Call Notes feature
Ability to see if the users are utilizing the AI Call Notes feature
I know I can see who has the toggle on but I do not know if I can see if they are actually utilizing the feature or not.
2 votes -
Scorecard with templated script options to provide answers
The ability to implement one or more scripts as answers to questions in Scorecards.
For example, currently, there could be a question like "Did the agent greet the caller in a friendly manner?" "Yes/No", we would have an AI-generated answer of perhaps "Yes".
But if a customer has a specific script to say as the welcome message, for example "Thank you for calling XYZ, you've reached the Customer Services team, how can I help?", it could be selected in the Scorecard as the correct statement or phrase in order to achieve a "Yes".
The same could be applied for things…
8 votes -
Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
2 votes -
Duration Total
When filtering a list based on participant, the bottom of the screen shows the call total. Next to it or when clicked on, have metrics that are from that. Duration total (talk time), unique numbers called, etc.
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.
Currently, when a manager is assigned to agents in RingSense, the Coaching Insights data for the current month is not immediately visible or may take time to populate. This delay can hinder supervisors from gaining timely visibility into their team's performance and coaching opportunities, especially when organizational changes occur mid-month. Ensure that once a manager is assigned to one or more agents, Coaching Insights data for the current month becomes available immediately, without needing to wait for the next data refresh cycle or month-end.
11 votes -
AI Receptionist Enhance URL Detection for Standard Formats
Have the option to say the exact website link including www. & .com including emphasized individual letters
1 vote -
Automatic sharing of AI Notes to Another User
Current Functionality:
The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
1. Email (Outlook and Gmail integration)
2. Direct Message within the RingCentral AppRequested Functionality:
Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…7 votes -
Conacts
Contact information should carry over from Ring Central, so you can easily identify who the transcription belongs too.
1 vote -
AI receptionist gathered information to show in the incoming call details
When a caller reached their AI Receptionist they want the AI to be able to gather customer information such as : Name of customer , CBR , Email , Home Add , Breed of the pet / pets , Age of pet
And customer would like those informations to show on the users incoming call details, that way the agent who will pick up the call does not need to ask the details over the phone since the AI already gathered it for them.
2 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
3 votes -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
5 votes -
AI Receptionist Schedule
Hello,
It would be nice if could adjust the schedule of the AIR to determine when it receives calls. It would also be nice if we could add the AIR as a call queue member.
1 vote -
Ability to have AI Receptionist enabled on UK accounts
Ability to have the option for AI Receptionist enabled on UK accounts
4 votes -
Disable AI "Automatic notes"
Our company needs to get consent before starting any AI Notetaking. We would like the setting for "Automatic notes" turned off and greyed out so it's not an option. This would ensure we always get consent and then turn on the AI Notes feature.
37 votes -
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
for summary of call, put a formal name for the user, such as Mr. John or Dr. Smith, dont put his first name
1 vote
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