869 results found
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Speak during AIR message
Our callers need to be able to speak during the AIR outgoing message. Right now, they have to wait until the message is over to speak.
1 vote -
Configurable Timeout and Fallback Suppression for AI Receptionist
The AI Receptionist is currently dropping caller context due to a hardcoded platform-side fallback prompt. The system autonomously injects the phrase, "Please let me know how I can assist you. I'm here to help." during brief processing pauses (e.g., while the model is fetching a Knowledge Base result) or occasionally immediately after the initial greeting before the caller has a chance to respond.
Currently, there is no way to disable this generic fallback prompt or extend the silence-timeout threshold from the Admin Portal.
Business Impact
When this hardcoded prompt fires prematurely, callers assume the AI has reset or lost their…1 vote -
Ability to link scorecards to the appropriate tracker
It would be helpful to link the trackers to scorecards
1 vote -
Admin (human) scoring and feedback for AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
Admin scoring of AI receptionist calls and texts.
Please allow for admin (human) scoring and comments or feedback for AI receptionist calls and texts in the Analytics features.
1 vote -
AI Alert at Beginning of Calls
Is there or would it be possible to shorten the voice alert that notifies you each time a call is inbound or outbound that AI will be taking notes? I find the AI sometimes speaks over the top of greetings from the person on the other end of the line. Because AI is letting me know it will be taking notes, I cannot hear if someone has picked up the phone or not or what someone is saying as their greeting to the start of a call. Thank you.
1 vote -
Can we have a way to pull a pie chart report for AIR?
It would be nice to generate a pie chart that can be downloaded and shared with department heads.
1 vote -
AI Receptionist
AI would be better if it was able to take notes from callers
1 vote -
code by sales person
able to search by sales person
1 vote -
Analytics on AI Receptionist
In the Analytics part of the AI Receptionist, it should also show how many calls are being transferred to an extension, eternal number and such so. Currently, we are only getting it in call history. But to track the details, we should be able to get it under Analytics.
1 vote -
AIR Update User Information
Have the ability to change the user's name in AIR or make an changes on the AIR extension for RingCentral AIR plan account.
1 vote -
AI Receptionist global speech and tone controls for the super admins
Provide administrators with a dedicated System Prompt / Instruction setting within the AI Receptionist configuration. This feature would allow admins to inject a permanent behavioral script or toggle a "Speech Pace" setting (e.g., "Calm and Measured," "Professional/Executive," or a percentage slowdown), ensuring the AI maintains a calm, consistent, and unhurried pace throughout the entire conversation, not just during the initial greeting.
Business Impact & Justification
Brand Alignment: For high-touch B2B industries, like executive technology leadership or legal counsel, a rapid-fire default AI voice sounds robotic and rushed. Admins need the ability to enforce a relaxed, premium, and human-like tone.Customer…
1 vote -
Add Persistent AI Receptionist Behavioral Guidance / System Instructions
Please add a dedicated configuration section that allows account administrators to define persistent behavioral instructions for each AI Receptionist before the Company Greeting and all caller interactions begin.
This would function as a pre-conversation system instruction layer that continuously influences the AI receptionist’s communication style, pacing, tone, and personality throughout the entire call.
Example use cases include:
• Slower or calmer speech cadence
• Executive or concierge-style communication
• More empathetic or reassuring tone
• Reduced sales-like enthusiasm
• Industry-specific communication styles
• Consistent pacing and professionalism across all callsExample instruction:
“Speak in a calm, confident, and measured manner.…1 vote -
track how many calls i listen to per week
listener/manager be able to have a way to see how many calls we listen to per week and maybe how calls we receive per week
1 vote -
Add Disposition Notes From Analytics To The Available Fiter Fields in ACE Advanced Filters
In the ACE Advanced Filters, Interaction Content area, Add a filter that provides ability to filtering on the data field Disposition Notes. This is different than the current filter for Call Disposition. In addition to Call Disposition filtering, we would like Call Disposition Note filtering. And make this as an available data filed as a part of the ACE API Data payload.
1 vote -
verification of staff online
I need better access/data capture to understand when my staff is logged in.
1 vote -
Score card Comment
for every questions in the "Scorecard" tab that's answerable by Yes or No should allow users(auditors) to place comments or supporting information on the particular question.
1 vote -
Call Notes / Transcriptions for a call that was picked up from a Parked Location
When a client calls in and the phone is answered by a receptionist, Parked and subsequently picked up by the legal team their are no call notes. This is a huge benefit to using this software - Call Notes. I would like to see this to be made possible in the near future.
1 vote -
Alex is not a male
Alex is not a male
1 vote -
AI Agents Retry Logic for Rule-Based Actions
We would like to request the ability to implement retry logic within AI Agent rule-based actions. Currently, when a rule fails to execute successfully (e.g., input not recognized, transfer failure, or timeout), the system does not consistently retry or provide configurable fallback handling.
This feature would allow administrators to:
Configure the number of retry attempts for each rule
Define retry conditions (e.g., no input detected, failed transfer, invalid response)
Customize retry prompts or messages
Set fallback actions after retry attempts are exhaustedAdding retry logic would improve reliability, reduce failed interactions, and enhance the overall user experience when using AI-driven…
1 vote
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