786 results found
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Embed Call Detail Information into Notes
I hope I'm posting in the correct area. Your "Call Notes" are a godsend. It is an amazing tool and has already reduce my work load.
I would propose that you embed the Call Detail in the notes at the top. For example:
Contact Name / Number of the Call (From or To)
Date of the Call (Not Yesterday but the date) / Time / Length of Call
Outgoing/Incoming CallThen the actual notes.
Currently, I have to copy/paste the top of the call notes into the Notes. You may ask why? Many times, I will Copy/Paste the call notes…
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ai receptionist
RE: AI receptionist and incoming caller ID for transferred calls
I would like the extension being called to display either the actual phone number being called or the name of the AI receptionist being called, which is the user's extension on the app.
Case #: 28752073
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Please include Mexico for free the same as Canada
For United States callers, Mexico is additional charge. Please include Mexico as a free call, same as Canada.
1 vote -
Call queue and Scorecard
Add a Call queue filter in Scorecard
Enable the ability to associate a scorecard with a specific call queue, ensuring that the appropriate scorecard is automatically applied to the corresponding queue.1 voteRingSense now supports scorecard targetting via call queue as well as call disposition values.
You can use these in combination with any of the pre-existing filters.
Please find additional details in the attached screenshot.
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add credit card from another country
selecting Estonia as country
The customer has faced an issue with our Billing portal. He has an Estonian Citizenship and he needs to pay by an Estonian Credit Card. However, the billing portal has a limited list of available countries.
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Please add an ability to edit the scorecard by moving questions up are down by priority once the card has been created.
Please add an ability to edit the scorecard by moving questions up or down by priority once the card has been created. If I have questions 1 through 5 and would like to edit the card by moving 3 to the number 1 spot, it seems I have to delete them and add them back.
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key press
Customer prefers to have a key press feature like the IVR
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Notify caller when an extension is busy
When being transferred to an extension the current system just cycles back to a generic question of "how can I help you" if the transfer extension does not pick up. this makes it look like the AI did not understand or respond to the instructions and it frustrates the **** out of the caller. We have had multiple callers just hang up, which we determined both by calling them back and by reading the transcripts. Please give the system the ability to determine if an extension is busy and the ability to convey that information to the caller. This really…
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Ability to retroactively recover RingSense internal reactions
Customer wants this feature to be available. There will come a point where a certain customer will have dispute, and it will be very critical to recover relevant interactions in RingSense in previous dates.
Customer understands that once we enable Internal calls for RingSense, it won't activate retroactively. Customer wants that feature to be implemented for crucial situations.1 vote -
Feature Request: Add a Notifications Icon to the Desktop App
I received feedback on a call from my sales manager. I received the notification from an email, which then directed me to a browser to which i had to log in and get my feedback. The notification Tab on the browser showed the pertinent information, however, having that feedback, notification, and message all appear in a Notification Page and Icon (which updates numerically) within the Desktop would cut down on the clutter and remove work around and frustration.
1 vote -
Allow for each ringcentral user to record the voice for the outbound notice of recording. "hello this on a recorded line is all you need.
Allow for each ringcentral user to record their own voice to notify the person that they are calling that they are on a recorded line, so that outbound calls are also always notified. For example all you would need is an automated recording to play with the callers voice saying, hello, this is Phil Wardell from Access Insurance on a recorded line. Then the caller would take over and start talking, this is a game changer for Ringcentral as you currently do not have this. They way you do it causes virtually everyone to immediately hang up. In a two…
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recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce,
recently upgraded our RingCentral for Salesforce package and now our reps are noticing when a RingCentral task is generated in Salesforce, the status of that task is automatically set to "Open". This heavily skews their view of incomplete tasks. Is there a way to automatically "Close" these tasks? For example, whenever an inbound call comes in, RingCentral creates a task (which is correct), but it leaves it "Open". We need it to be "Closed"
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Ability to retrieve summaries prior to sync
Cx would like to be able to have the ability to retrieve calls that were not showing in interaction prior to having the apps integrated.
1 vote -
Edit AI Receptionist ability to say how it will connect a caller when the AI can no longer support the caller
My business is in Insurance. When the AI receptionist can no longer support the caller it currently says " Would like me to transfer the call to the receptionist?" This needs to be change because the customer is already talking to the receptionist This change will allow the Ring Central customer to customize this sentence. Ex: "Would you like me to transfer the call to a licensed Insuranc Agent?"
1 vote -
share interactions with teams
Ability to share a RingSense interaction with teams as well as individuals. Teams would show up in the search that would share to all individuals on that team.
1 vote -
ON INTERACTIONS PLACE A COLUMN WITH THE NAME OF THE DISPOSIOTION. THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
THIS WILL YOU TO ASSORT AND FIND A CALL TO VEW BETTER
1 voteI'm pleased to announce that you can customize the table view in RingSense and add custom columns such as Call Disposition.
Once you login to RingSense, look for Customize Table button on right side.
Then follow the instructions in the screenshot to customize your table view
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RingSense to Salesforce Created By Field
Enhance the RingSense integration to automatically write back updates to the Salesforce comments section. Additionally, ensure that any related tasks generated by RingSense are assigned directly to the manager.
1 vote -
Have AI Receptionist the ability to send an appointment link via text when choosing a prompt
So my idea is: to remove the back up receptionist announcement. and then When we get a call, AI asks: if you need New HVAC Installation say (1) otherwise say (2). When caller says 1 we send Appointment link by text. for (2) we send Request form link. How do we set it up.
AI will need to ask above questions with 2 choises after Greeting
and depending on Caller said 1 or 2 AI send link automatically
I have different 2 links
AI asks: if you need New HVAC Installation say one otherwise say two. When caller says one,…
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split personalities for AI receptionist
We would like the AI Receptionist to handle both sales and support calls, and adapt its tone, responses, and behavior based on the caller's context (e.g. whether they are a prospective customer or an existing customer).
Key capabilities requested:
Ability to define multiple personas (e.g. a more persuasive, friendly tone for sales vs. a more efficient, solution-focused tone for support).
Dynamic switching between these personas based on the nature of the inquiry or caller identity.
Improved handling of complex or industry-specific questions, especially in the context of B2B SaaS with customizable software.
This would allow us to better align the…
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AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote
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