678 results found
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search for frequently asked questions
Search for frequently asked question from customers in RingSense calls.
4 votes -
Unlimited AI Receptionist Plan
Unlimited AI Receptionist Plan
Currently, the AI Receptionist minutes run out too quickly and become very costly for businesses. I believe there is a great opportunity for you to create an affordable unlimited plan.By offering unlimited usage at a fair price, more businesses will adopt your service, increasing your customer base and making your product more competitive compared to other providers. This would make your solution more attractive, scalable, and sustainable for both small and growing companies.
2 votes -
call recording and csat scores
Have one continuous recording of a call regardless of how many times the call is transferred from physical devise to soft-phone or even from EX to CX (and vice versa). If not possible an option to allow call linking as coming in and out of calls means that you loose the original call and the full thread.
With the ability to have one call recording, this would link into one CSAT score, as currently any agents on CX, one of their main task is to route calls to the correct department on EX and the highest score they can achieve…
9 votes -
1 vote
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Enable Call Recording for AI Receptionist Interactions
Summary:
Requesting the ability to record the portion of calls handled by the AI Receptionist, in addition to the current transcript functionality.Description:
Currently, the AI Receptionist provides only a transcript of its interaction with callers. However, there is no audio recording available for this portion of the call. Call recording is only activated after the call is transferred to an extension with call recording enabled.Having access to the actual audio of the AI Receptionist's portion of the call would provide the following benefits:
Improve quality assurance and training by reviewing how the AI interacts with callers.
Support compliance…
4 votes -
AIR for Text
We love to utilize AIR to enhance our text messaging support. For instance, when a customer sends an SMS to our main number, AIR automatically responds with an SMS to assist them, similar to how it would handle a phone call.
1 vote -
When reviewing calls, it would be great to see hold time vs talk time differently. Currently, it does not differ.
With our previous phone provider, from the bar of the actual call, it would gray out the hold time and show live talk time as blue. Currently, it all shows as blue. You have to listen to the call all the way through before you know when the hold ends.
1 vote -
1 vote
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AI Receptionist - Ability to disable transfer confirmation message
AI is always asking a confirmation "Got it, I'm preparing to assist with your sales inquiry. I can transfer you to our sales team. Would you like me to do that?" before the transfer.
A setting to remove this confirmation message to transfer the call directly after triggering the context rule would be more efficient.2 votes -
AI Receptionist to pick up call After phone rings and no answer
An option so that RingSence AI doesn't pick up automatically but only after several phone rings and no answer
5 votes -
Allow AI Notes and Transcripts to be pulled by Zapier.
Some of us don't use SalesForce. My firm uses MyCase. I'd like to use Zapier to pull the transcription and the AI summary and post to a call item in MyCase. Right now, I can't pull recordings, transcripts, or notes through Zapier, only call logs and contacts.
7 votes -
Sync Salesforce Call Disposition Values to RingSense
Customers would like RingSense to automatically receive and display call disposition values recorded in Salesforce. Currently, Salesforce Task Type (and other disposition-related fields) cannot be pushed into RingSense, requiring users to manually enter dispositions separately within RingSense. This creates duplicate work and increases the risk of inconsistent or incomplete disposition data.
1 vote -
Follow Up Questions for AI Receptionist
The AI Receptionist needs the ability to ask follow up questions kind of like how a multi-level IVR is built. At the moment, it can only send callers somewhere based off the first thing they say without the ability to ask a follow up. For Example:
A doctor's office has 2 divisions we'll call them normal and exotic. Each division has a subset of doctors in that discipline with a group of medical assistants who ultimately field their questions. If a caller calls in for exotic, the AIR needs to ask which doctor before transferring the caller. Right now the…
3 votes -
log in and log out history should be accessible to agents
Agents should have access to their log in and log out history, especially when its needed for timesheet purposes.
2 votes -
Enhanced Text Formatting in Comment Fields
It would be really helpful to have basic formatting options when leaving feedback in RingSense, such as the ability to bold, italicize, or underline key points, as well as add line breaks or bullet points.
Right now, all feedback gets lumped into one block of text, which can make it harder for agents to follow or prioritize what’s most important. Even simple formatting tools (like Markdown or a basic WYSIWYG editor) would go a long way in improving clarity and coachability.
1 vote -
Automatic call notes-make avaiable in the google chrome extension
The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.
https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb
3 votes -
AI recordings in App and Notifications
Allow call recordings from AI in the app. Also notifications to email / app when AI takes a call.
1 vote -
Automatically Sync SMS and voicemail to RingSense and Integrated CRM
It would be more productive if the SMS and voicemails received in RingSense should also show on the customer integrated CRM.
2 votes -
For the opt in feature sms be able to enable this and lock it account wide
Have a feature that will allow the admin to lock the Opt-in feature 'on'or checked for the whole account so other users cannot disable this when sending SMS.
2 votes -
AI Receptionist back-up extension
It would be a really nice addition if we can have our existing Call Queue/s as a back-up extension for our AI Receptionist. Having it in the Skill "Transfer by context" is a good thing already. But having it as a back-up extension would be much more helpful in times that the AI cannot rely on the context. Hoping to see this feature added in the future.
2 votes
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