795 results found
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An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
An option to manually delete AI Notes using the RingCentral app without compromising the account’s data retention policy.
The customer is requesting an option to manually delete AI Notes within the RingCentral app without affecting the account’s data retention policy.
1 vote -
Improve Name Recognition for Global Clients
Requesting a feature that lets admins upload or manage a list of client and company names in multiple languages (e.g., English, Spanish, Portuguese, French, German, etc.) so RingSense and RingCX can recognize them correctly in AI transcripts and summaries.
This would help:
Prevent AI from mishearing or misspelling client and company names.
Keep names consistent across all AI notes and summaries.
Support multilingual teams working with global customers.
Make transcripts and summaries more accurate and professional.
Example Use Case:
When an agent mentions “Crédit Agricole” or “Banco do Brasil,” the system identifies them correctly instead of showing a wrong or…2 votes -
Add AI transcription to desktop phone calls and recorded calls
Currently, only calls made through the app are transcribed and summarized with AI assistant. You should add this feature to calls made with a desktop phone, certainly if the app is open on your computer. At the very least, you should be able to send recorded calls to the AI assistant and get a summary in return
3 votes -
search for frequently asked questions
Search for frequently asked question from customers in RingSense calls.
5 votes -
Support for CallRail Whisper Message When Forwarding to RingCentral
Current Behavior:
When a call is forwarded from CallRail to RingCentral, the whisper message configured in CallRail is not played. Instead, the call is passed directly to the call handling flow set up within RingCentral.Requested Feature:
Enable the whisper message configured in CallRail to be played to the recipient (agent/user) even when the call is forwarded to RingCentral.6 votes -
AI Hold Music
Requesting to have a hold music for AI receptionist when checking information on the call for the caller instead of dead air. Not the hold music when AI is transferring a call to a user or groups.
5 votes -
Confirmation before ending call
In order to remain on call when you accidently try to close the RingCentral app web page, add a pop-up to confirm you want to end the call. if not, return to the call.
2 votes -
Contact Name AI Note Rename
• Requesting a feature to edit or rename contacts directly in the AI notes.
-requesting a feature to Update Contact Names for AI Notes:
on how to edit a contact's name and have that change reflected in the corresponding AI notes.3 votes -
Automate Appointment Creation for AI Receptionist Using Microsoft 365
Feature Title:
Support Microsoft 365 (MS365) Calendar Integration for AI Receptionist Appointment AutomationProduct / Area:
AI Receptionist – Appointment SchedulingCurrent Behavior:
At present, the AI Receptionist can only automate appointment creation using Outlook Calendar or Google Calendar. These are the only two supported calendar integrations for automatic scheduling.Requested Enhancement:
Enable Microsoft 365 (MS365) Calendar integration as an additional option for automating appointment creation through the AI Receptionist.Proposed Behavior:
When AI Receptionist books an appointment, customers should be able to select Microsoft 365 Calendar as the target calendar, allowing appointments to be automatically created and synced within…1 vote -
edit address entry on AI receptionist Location and business hours
Edit address entry on AI receptionist, Location, and business hours
When an incorrect address is entered on the 1st main entry, it creates confusion if the entry is just disabled. There is an option to hide disabled entries, but having the option to edit them is ideal.
2 votes -
add admin ability to delete calls /insights/ai tracking / transcripts ect
Add the option for admins to delete a ring sense recording, when auto recording in on for a line a rep may make a personal call or be discussing personal matters w/ company that should not be recorded
12 votesThank you for your valuable feedback.
I’m excited to share that RingSense admins can now delete specific interactions directly from the RingSense portal. Please find the screenshot for instructions on how to delete any interaction from RingSense.
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coaching insights for super admins
Wants a coaching insights for super admins to show on the ringsense portal
5 votes -
Monitor Live RingCentral Video Meeting
Ability to monitor and listen to a user extension's live RingCentral video meeting.
2 votes -
Post call summary
AI summaries and call recordings to generate for both inbound and outbound calls without manual intervention.
2 votes -
Allows Administrator to create bulk tracker feature through its admin settings in RingSense
Administrator would like to have an option to create trackers in bulk mode in RingSense
1 vote -
RingSense Integration for Salesforce -Fetched Summary, Transcripts and Notes to be posted in Notes Section of Salesforce
Currently, the Summary, transcripts, notes and data fetched based on the recordings are are showing a logs on the Salesforce, customer wants to also have these data posting in the Notes section of the Salesforce.
16 votes -
Manage Post-call Summary and Automatic notes account wide via Admin Portal
We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.
20 votes -
Add the ability to enable/disable the AI Notes feature on transferred calls.
Add the ability to enable/disable the AI Notes feature on transferred calls.
15 votes -
AIR as Voicemail
Caller calls in, talks to AIR... asks to be transferred to an employee in the company...
The employee does not answer and the "Send to Voicemail" feature is activated...
(Instead of "Send to Voicemail" it should be Forward to Extension, in this case the AIR Extension)
The AIR picks up and says something like:
"Hi there, this is {AIR NAME} with the {COMPANY}. {PERSON YOU CALLED NAME} isn’t available right now, but I’m here to help. Would you like to leave a message or be connected with someone else who can assist you?"
Where the caller states they would like…
2 votes -
Integrate ChatGPT with Ringcentral
I wanted to share something with you that I think could really improve the quality of our call summaries.
Below, you’ll see a comparison between the AI-generated summary from RingCentral and the version generated through ChatGPT using the exact same transcript.
The RingCentral summary gives a brief recap and task list — which is fine for quick reference — but it lacks depth and context. It misses the nuances of the conversation, like tone, client sentiment, investment rationale, and next steps in detail.The ChatGPT version, on the other hand, reads much more like a professional client note. It includes:
…
2 votes
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