80 results found
-
Automatic call notes-make avaiable in the google chrome extension
The automatic call notes are great, but unfortunately it does not work when the call is handled in the google chrome extension, even when a user had the option to automatically transcribe all calls and generate notes turned on. Many of our staff like the simplicity of the extension and we want them to be able to utilize the notes feature as well.
https://chromewebstore.google.com/detail/ringcentral-for-google/fddhonoimfhgiopglkiokmofecgdiedb
1 vote -
Generate Notes for All Calls
The customer wants this setting to be automatically enabled and enforced within the RingCentral Web app. AI features are already activated in both the Admin Portal and User Settings, so this option should remain enabled by default.
2 votes -
AI Notes to capture the CNAM as the name of the caller/participant
When an external caller is not saved in the company contacts, AI notes show the name of the caller as Participant[xxxx] (xxxx is the last 4 digits of the caller's number). Even if the caller has a CNAM, it still shows Participant[xxxx] in AI notes.
It would be a great addition to the feature if it could incorporate the CNAM in AI notes, and display the CNAM of the caller instead of Participant[xxxx] if the caller's number is not saved in the company contacts.
2 votes -
Transcribe all calls as Admin
I would like to bulk transcribe all calls, with CID and Agent identifying data attached to the transcription of each call.
1 vote -
Call length recorded in AI Notes
It would be helpful in evaluating phones call to have the IA notes of the call include the length of the call.
2 votes -
disable automatic email notifications of notes of your call
have an option to disable email notifications of notes of your call
7 votes -
AI transcriptions should be date and time stamped.
AI transcriptions should be date and time stamped.
1 vote -
notes on deskphone call - through desktop app
Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.
4 votes -
Allow download of "transcript" on mobile phone app
The new transcript idea is great, however I can't download the transcript on my mobile phone app. There is no option to copy or paste it either. It's only available on the Desktop App.
Can this please be added to the RingCentral phone app.
Thanks1 vote -
Make a few edits to the recap and tasks in AI
I love the recap and the task list. AI must get better at deciphering/translating some of the terms used in the conversation. However, I'm still very impressed and can just make a few edits to the recap and tasks. This certainly beats trying to manually take notes during a conversation!
1 vote -
AI Assistance Notes Archive Feature
Description:
Provides administrators with the ability to archive AI-generated notes, ensuring they are preserved and not permanently lost due to retention policies or manual deletion.Purpose:
To safeguard important AI notes by moving them to a secure archive, allowing for future reference or compliance needs, even after they've been removed from the active environment.1 vote -
Configurable Data Retention Period for AI Notes
Description:
Allow administrators to set and manage the data retention period specifically for AI-generated notes.Use Case:
Organizations may have different compliance or data governance policies. The ability to configure how long AI notes are retained helps meet internal data lifecycle requirements or external regulatory obligations.Requested Functionality:
Set custom retention period (e.g., 30/60/90 days or custom date).
Option to delete notes manually or automate deletion based on the set period.
Visibility or logs showing retention status.
1 vote -
Ads and feature notification should be opt-in only
Ads and feature notification should be opt-in only. So that the cx will have an option if they want to stop that add or continue to show up. One of the example is the banner about AI assistance
0 votes -
Auto-email AI Assistant phone call transcripts to RingCentral User
Our team would like a feature to set AI-generated phone call transcripts to automatically be emailed to the RingCentral user, instead of needing to manually send the transcript for each phone call.
6 votes -
Announcement message for Notes should only play when connected.
Users are able to make a call and turn notes on immediately, which then plays the announcement after 2-3 rings, before the callee answers, and is not played again when connected. would prefer the announcement plays once when the call connects to ensure legal compliance.
1 vote -
Language of the call should match language of transcription
Ability to transcribe calls spoken in Spanish in Spanish for RingCentral, transcript with the added functionality to translate to English
1 vote -
disable AI for Meetings
Disable AI Assistant for Meetings. The customer would like to be able to choose where the AI will be disabled, either in a Meeting or on a Call.
1 vote -
Automatic sharing of AI Notes to Another User
Current Functionality:
The RingCentral AI Assistant currently allows users to manually share AI-generated notes from calls and meetings via:
1. Email (Outlook and Gmail integration)
2. Direct Message within the RingCentral AppRequested Functionality:
Implement an option to automatically share AI Assistant notes with another specified user within the same RingCentral account. This automatic sharing should offer the following delivery methods:
1. Registered Email Address: Send the AI notes directly to the designated user's email address associated with their RingCentral account.
2. RingCentral App Direct Message: Send the AI notes as a direct message to the designated user within the…2 votes -
AI keyword script recognition
i would like the ability to be able to upload scripts/key words that the ai would "listen" for and then supply in the notes that it takes during the call. for instance an outline of perhaps 10 items and like a checklist the ai will recognize what they did and did not comply with re asking the various 10 items and the outcomes of those responses.
2 votes -
AI feature that'll automatically send out transcribed notes via email
The customer wants us to add an AI feature that'll automatically send out transcribed notes via email
4 votes
- Don't see your idea?