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81 results found

  1. Mute In-Call Voice Notifications for Call Recording & Transcripts On

    If you are automatically recording a phone call, then go to toggle on SmartNotes you will receive two voice notifications if a customer calls in.

    The initial where you hear "This call is being recorded" then an additional voice notification, "Transcript turned on".

    There really should be an option to disable the transcript turned on message as it already notified that this message is being recorded.

    Two voice notifications back to back only confuses the client calling in.

    85 votes
    Planned  ·  16 comments  ·  AI Assistant  ·  Admin →
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  2. Silence Transcribing Announcement

    There should be an option to silence the announcement that plays when AI is starting to transcribe a note. This announcement is loud, and it speaks over us greeting our clients. It's confusing to our clients and sometimes results in them hanging up the call because they think they're calling the wrong establishment.

    38 votes
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  3. Ability for administrator to remove "Generate notes for all calls" function

    We need to make sure our employees make a conscious decision to turn AI features because there are many legal restrictions around recording/transcribing conversations where our business operates. We do not want to remove the option entirely, but we want to require the users to manually turn it on each time, not have the ability to toggle it on so that the feature runss automatically every time a call is made.

    31 votes
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  4. Add the option to export AI notes and transcripts through the admin portal

    It would be extremely helpful for our org to export AI transcripts and summaries from the admin portal similar to how we can download call recordings. A bulk feature would be even better.

    25 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  5. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    My company would like to test AI but turning it on in the backend meant it was enable for all 6,000+ users by deafult. We found inconsistency when AI is turned on the backend, “AI Assistant” is ON by default but “Ask RingSense AI” is OFF by default (see attach screenshot).

    As it stand if testing looks good in DEV lab tenant, we would NOT be able to have a select group of users in PROD to help us test since turning it on in the backend will enable everyone by default and trying to use your bulk update to…

    21 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. Turn off in-call notification

    The ability to turn off the in-call notification that alerts that all calls are being transcribed. Call recordings are enough.

    21 votes
    0 comments  ·  AI Assistant  ·  Admin →
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  7. Improve AI Transcription

    Most of the time, the transcription is inaccurate, making this feature unreliable. We need to enhance the accuracy by making sure the languages and accents included for the AI system are broad or expanded enough that it can detect whichever words are mentioned in the calls are transcribed properly. This will help save time and increase efficiency as we won't need to go back to the recording and listen to it just to get the correct statements mentioned in the conversation.

    16 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  8. The ability to see all user AI Call Notes

    I would like the ability to see all of the user's Call Notes so that we can access them all from one place or the admin can quickly check over things.

    16 votes
    New  ·  3 comments  ·  AI Assistant  ·  Admin →
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  9. Manage Post-call Summary and Automatic notes account wide via Admin Portal

    We would like to have the capability to configure or manage Post-call Summary and Automatic notes via the Admin Portal. This will be a great help for us Admins to manage user-level AI settings.

    13 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  10. AI live transcription

    enable the live transcription or AI using desktop and web browser. Also no option to enable automatic transcription both on mobile & desktop app

    12 votes
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  11. Ability to turn off sharing Transcriptions

    When you go to share a transcription, the choice to share to GMAIL is an option. We would like the ability to turn off sharing as a hierchy, and then be able to turn on sharing to certain applications at our descretion. Considering our phone calls are HIPAA protected, the transcription should be also, we do not give all users the ability to download their recorded calls, as an example, we do not want to give everyone the option to share their transcribed calls either.

    11 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  12. Allow non-Admins to disable the AI Assistant feature on their individual extesnions/profile

    Another change was made last week where now a ‘note’ section takes up most of the screen. Even after closing out of the note option, every time the phone is answered, it opens again.

    Please advise how to de-activate these changes on the user end. Thank you!

    9 votes
    New  ·  2 comments  ·  AI Assistant  ·  Admin →
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  13. ring ex verbal prompt or whisper - option to turn off

    Ability to have the option to remove the verbal prompt or whisper when it records and transcribes the phone calls. In New York, the law does not require that both people on the call have to be aware that it is being recorded. I don't want them to hear the whisper as it might make them feel uncomfortable.

    I would also like the option to use this function on my physical desk phone, if possible.

    9 votes
    0 comments  ·  AI Assistant  ·  Admin →
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  14. disable automatic email notifications of notes of your call

    have an option to disable email notifications of notes of your call

    8 votes
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  15. To have the ability or option to transcribe an existing call Recording

    We would like to have the ability to transcribe an existing recording. In case the notes or transcript were turned off during a live call, we can still have the option to transcribe a recording.

    8 votes
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  16. Smart notes (AI) when transferring calls (Fix)

    Right now, when the customers transfer the call to another user, the smart notes are still showing as the person who transferred the call and the recipient. Please fix it so that smart notes will reflect the parties who are having the conversation.

    7 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  17. Auto-email AI Assistant phone call transcripts to RingCentral User

    Our team would like a feature to set AI-generated phone call transcripts to automatically be emailed to the RingCentral user, instead of needing to manually send the transcript for each phone call.

    6 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. notes on deskphone call - through desktop app

    Would like to see notes/summary on a call that is initiated through desktop app - but using paired desk phone. Currently the record feature works - but AI won't transcribe the recording.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  19. AI Notes user access

    It will be best if the admins can set the user permission on the account to turn on/off AI Notes.

    5 votes
    New  ·  1 comment  ·  AI Assistant  ·  Admin →
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  20. Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    Transcription is not good for spanish when a summary of the call is being done by AI or in ringsense on the backend. It is completely wrong

    5 votes
    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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