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  1. just to have the option to change the profile photo would be good

    1 vote

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    New  ·  1 comment  ·  RingSense AI for RingCX  ·  Admin →
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  2. Would like to have an option to upload MP3 files other than DF, DOC, DOCX, CSV, or TXT files

    1 vote

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    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  3. Customers need a way to seamlessly integrate RIngSense Summaries, Transcripts, and Recording links into ServiceNow

    1 vote

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  4. A back up for frequently asked questions, or a password to protect before deleting the whole section.

    I thought I was deleting one question that wasn't working, and the whole AI frequently asked questions is now deleted, with no way to retrieve all the work we put in.

    :)

    1 vote

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    New  ·  1 comment  ·  AI Receptionist  ·  Admin →
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  5. Ability to hide or remove the " Blocked" caller id in RingCentral app.

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  6. I would suggest it be a useful feature to have the ability to transcribe French Calls into English for review. This way the call is able to be reviewed or used for training purposes in both languages.

    1 vote

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  7. 1 vote

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  8. Having the capability to add AI chatbox to our website if we have AI receptionist since we already put in our FAQs and would like it to be the same sound/face of who they talk to on the phone when they call us

    1 vote

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    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  9. The ability to categorize or organize AI Receptionist’s frequently asked questions (FAQs) into topics would make it easier for users to manage responses and improve the overall usability of the feature.

    1 vote

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  10. For those of us who bill clients for telephone conversations, imprinting date, time, and duration information would eliminate the need to sort through a log of calls to pinpoint the billable one(s).

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  11. Customer wants a feature where they could delay the release of comments in "Call details" of a call log, as they would prefer for the caller being monitored to not be able to read the Manager's comment immediately.

    1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Allow AIR to be an option for an incoming call queue group. When an incoming call sequeces past live operators, AIR will answer.

    1 vote

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  13. Can you please setup an integration with Brivity CRM? It would make our use of RingSense dramatically more efficient.

    1 vote

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  14. The ability to turn off the call recording disclaimer for specific numbers while still recording all calls. This would be for departments like a telemarketing department which might get hung up on if they hear an automatic disclaimer versus a human saying "Hi this is Jane on a recorded line." But would still keep the automatic disclaimer for other customer-facing departments like Finance who don't get many calls and might forget to say "Hi this is Jane on a recorded line."

    1 vote

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    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  15. Can we please have and integration for "Brivity" our real estate CRM? Brivity.com

    1 vote

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  16. have an agent performance report in portal where you can view per agent to see who is performing well ex. which agent has the most number of 9s or 8s scores

    1 vote

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  17. We would like to turn off the "summarize unread messages" option across our entire company.

    1 vote

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    New  ·  0 comments  ·  AI Assistant  ·  Admin →
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  18. Reduce the dropped call rate by the AI receptionist.

    1 vote

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    New  ·  0 comments  ·  AI Receptionist  ·  Admin →
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  19. allow AI to only pick up only after hours/ allow live person to pick up phone during business hours

    1 vote

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  20. 1 vote

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    New  ·  0 comments  ·  RingSense  ·  Admin →
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