Email is a fundamental RingCX digital channel type for customer interactions on RingCX.

We propose that Email be implemented and included as a fully supported digital channel for analysis within RingSense for CX.

This is an essential addition for two key reasons:

1. It enables truly comprehensive customer journey analysis, providing a complete picture across all digital interactions from clients being handled by agents on RingCX.

2. It allows customers to fully realise the value of RingSense for CX by incorporating this critical dataset for completeness of insights.

Thank you for your consideration.