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179 results found

  1. call monitoring

    Toggle permissions within Call Monitoring.

    For example, I would like to allow all users to Whisper and barge on calls, but not have the ability to Silently Monitor calls. Additionally, it would be an ideal option to not allow internal calls to be silently listened to.

    As a 'barger' when taking notes the other two extensions are merged into one. Separating them would help when reviewing notes. It would also be helpful if the original caller's notes added the barger. Their notes do not appear to reflect the addition of the barger.

    Finally, when having a conference call, it does…

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  2. Customizable reports

    Have the ability for the Admin to generate more reports dashboard-style and be able to export it other than the utilization and the Trackers dashboard. Being able to filter through and run different reports will help us have a better understanding of the things that matter to us the most.

    10 votes
    0 comments  ·  RingSense  ·  Admin →
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  3. Recording Internal Video Meetings

    We have many large internal meetings where the transcripts from RingSense would be very beneficial.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  4. Export Details/Data

    I would like to be able to export the scorecard details, please see below for reference. Thank you!

    6 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  5. RingSense Analysis of Google Meets meetings

    Customer is looking to be able to analyze Google Meets meetings in RingSense for Sales

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. RingSense: Pull in/Filter Calls based on Duration

    Suggestion is to customize the duration of the calls that get pulled into RingSense.
    Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

    21 votes
    Future Consideration  ·  2 comments  ·  RingSense  ·  Admin →
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  7. Manually upload calls

    Add calls manually to allow to create a best practice libary

    5 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  8. RingSense: Ability to export "Next Steps" on a CSV or PDF file

    we should have a feature like this for easy export instead of doing copy paste

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  9. Credit card & PPI info

    Currently credit card information given is scrubbed from a transcript, but not from the call itself. I was instructed that the person being recorded can stop their recording and restart at the time credit card or PPI is given verbally. This really should be the responsibility of RingSense to scrub it from calls and not the agent being recorded.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. Ingest more recordings (internal meeting and previously recorded meetings)

    With RingSense for Sales, there are use cases where we need to include in the deal review (Deal Intelligence) what has been said during internal meetings to get a full spectrum of the status of the deal (presales and post-sales).
    Also, existing customer might want to process their existing recording (prior to subscribe to RingSense for Sales.

    3 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  11. Reports

    I would like to have a report where you can see the evaluation of the scorecard per week per user, that would improve my huddles with the Consultants

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. RingSense Auto & Manual Redaction

    In Conjunction with the Auto Redaction, Offer a new Role/Permission for Manual Redaction allowing an authorized user to redact via audio timeline and or the transcript that places the traditional marker line over the audio/text section. When redacted all corresponding data will be updated with the marker hiding the text/audio.

    Playback will keep the original timeline and simply play dead air over the redacted portions. Transcribed/text data will be redacted in the traditional "Classified" style,

    Download of audio or transcript retains redactions.

    Redactions can be removed by a user with a proper Role/Permissions to "Remove Redactions". There should be an…

    10 votes
    1 comment  ·  RingSense  ·  Admin →
    How important is this to you?

  13. RingSense: Anonymize some of the call/meetings recorded to be shared as a training

    RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
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  14. Create deals without having a CRM connected

    Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  15. Adding Custom Notifications within RingSense

    To increase user adoption, RingSense (for Sales) should alert the Manager when there is relevant information. For example:
    - if a manager leaves a coaching comment, a notification gets sent
    - a weekly summary to show week over week progress for the AE and his/her manager.
    - an email to remind that the manager has not reviewed any recordings for a specific period of time (for his/her team or for a specific individual).

    20 votes
    0 comments  ·  RingSense  ·  Admin →
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  16. Customization of CRM Advanced Call Logging in RingSense for Sales

    Add the ability to customize mapping of advanced call logging to allow for clients to chose where in the CRM they want RS4S data to be logged. As an example, Zoho advanced call logging defaults to the "Task Body" and not "notes" where customers may want to have this data instead of the task body, This will increase the usability of RingSense and CRM integrations.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  17. Ability to support multiple instances of a CRM/CRMs for one customer

    Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    14 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  18. RingSense Audit Trail

    Create Audit Trail for Admins to monitor Manual Downloads of Audio and or Transcriptions (show individual interactions).

    Audit Trail will monitor new role/permission for Redactions and Remove Redactions (show individual interactions).

    Audit Trail will bolster Security of Data

    Audit Trail should not be able to be deleted by anyone, should run for 12 months or more. Search and results should be able to be downloaded or printed. NOTE: emailing a file like this unencrypted is less desirable and poses data privacy issues.

    10 votes
    0 comments  ·  RingSense  ·  Admin →
    How important is this to you?

  19. export

    Ability to export reports such as trackers, and scorecard data into csv files.

    This can be used to measure improvement over time for specific teams or individuals, correlate data with external measures, and provide better reporting insights that can impact revenue using the tool.

    7 votes
    0 comments  ·  RingSense  ·  Admin →
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  20. Ability to associate trackers to teams

    Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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