RingSense: Pull in/Filter Calls based on Duration
Suggestion is to customize the duration of the calls that get pulled into RingSense.
Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.
21
votes
Luke Ellington
shared this idea
-
Jeremy
commented
This would be very helpful, currently when running reports or averages, these (short calls) score low and are making the reporting skewed.
-
Nick
commented
This would be essential as calls <1min have a poor score.