Skip to content
← RingSense & AI

How can we improve RingCentral?

RingSense & AI: RingSense

Categories

JUMP TO ANOTHER FORUM

(thinking…)

RingSense: Pull in/Filter Calls based on Duration

Suggestion is to customize the duration of the calls that get pulled into RingSense.
Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.

21 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Luke Ellington shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Jeremy commented  ·   ·  Report

    This would be very helpful, currently when running reports or averages, these (short calls) score low and are making the reporting skewed.

  • Nick commented  ·   ·  Report

    This would be essential as calls <1min have a poor score.