RingSense: Pull in/Filter Calls based on Duration
Suggestion is to customize the duration of the calls that get pulled into RingSense.
Ex: Pulling in calls of only 5 min or more. Alternatively, to be able to specify what calls get graded based on the duration of the call. This will help remove small/diluted calls not needing to be graded.
Luke Ellington
shared this idea
Thanks so much for sharing this suggestion! I’m happy to let you know that we’ve added it to our product roadmap for the upcoming quarter. We’ll update this thread and let you know here as soon as it’s live for our customers.
-
Jeremy
commented
This would be very helpful, currently when running reports or averages, these (short calls) score low and are making the reporting skewed.
-
Nick
commented
This would be essential as calls <1min have a poor score.
-
Eric
commented
or have the ability to delete them from the portal vs setting retention policy
-
Jennifer
commented
Auto-delete RingSense recordings under 60 seconds (or period defined by customer).
Since we are auto-recording, we often find short recordings with poor scores crowding the list of calls and bringing down the average score. For example when a customer declines to be recorded.