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RingSense & AI

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  1. RingSense for Sales can be used to show to new employees what could be a great example to follow or showing what not to do. It would be beneficial to anonymize the interaction shared with the entire teams (when stored in the library folder).
    At least scrapping the employee names (optional) (ideally cover their videos too). Please consider to disable it through API.

    10 votes
    1 comment  ·  RingSense  ·  Admin →
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  2. Many organizations have multiple separated instances of CRMs. Currently, RingSense is not able to support this. With the ability to support multiple, the deals, coaching and trackers would only allow managers to see the data relevant to their team and CRM instance.

    15 votes
    Planned  ·  0 comments  ·  RingSense  ·  Admin →
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  3. Option to have an overall aggregated reports for call metrics (Sentiment, Talk to Listen Ratio, Talking Energy and Speed, Interruptions , etc.)

    For example , call metrics from ~50 calls from last month, etc.

    2 votes
    New  ·  1 comment  ·  RingSense  ·  Admin →
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  4. Allow admins/managers to create custom deals when there is no CRM
    Integrations connected.

    2 votes
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  5. Currently in both RingSense for Sales and RingSense for RingCX, the only place you can add Comments or Feedback is from the Call Details page. If playing a call from the Summary tab, would be good to expose option for additional functions (ie: Feedback) via a right-click, or adding a header bar above the Playback controls.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  6. Our company has multiple departments, all with different roles. We need the ability to associate specific trackers to these teams. Our Admissions team takes a different type of call than our technical support team.

    2 votes
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  7. Ability to filter calls based on the completion status of scorecards.

    6 votes
    1 comment  ·  RingSense  ·  Admin →
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  8. Having the Unique Identifier of a call (UII) from RingCX integrated into RingSense enables us to seamlessly track recordings in RingSense that correspond to the data in RingCX. This linkage is crucial for call audits and plays a vital role in improving call quality, ultimately enhancing the overall customer experience.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  9. Ability to map notes/output to selectable CRM objects (currently static)

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  10. Support for Russian via transcription and translation in RingSense.

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  11. Is there any way to set coaching goals in RingSense for Sales? As part of the internal adoption motion we're asking managers hit the goal below weekly -
    Managers Goal:
    provided coaching on at least 3 calls (per week)
    coaching activities calculated by the sum of:
    * of comments given
    * of feedbacks given
    * of calls listened to
    * of scorecards given

    3 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  12. Requesting a means of automatically assigning user managers in RingSense based on a user's participating in a RingEX user group.

    Ex: User A is the manager of a user group that includes User B and User C. When User B and User C are assigned RingSense for Sales licenses, User A is auto-assigned as their manager in RingSense, creating a corresponding RingSense team under User A.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  13. RingSense for Sales CRM Integrations need to be able to query for phone numbers from any and all phone number objects.

    For example:
    Mobile Phone
    Other Phone
    Home Phone
    Secondary Phone
    Assistant Phone

    5 votes
    Implemented  ·  0 comments  ·  RingSense  ·  Admin →
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  14. Having the ability to customize the prompt on the summary section would allow us to gain consistent summary for our claims file. The tool is focused on Sales but we could customize it more for service. I believe this would increase demand for the product, overall it is pretty nice but some customization over some of the AI features could be nice. For example, If I take the following prompt it would significantly improve the use of ring sense for us for call summary

    "You are an expert claims adjuster specializing in auto accident investigation. Please summarize this recorded conversation…

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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  15. We have countless inbound calls, some of which require follow-up, some of which don't. We want a one-click button for "mark for followup" available immediately after a call ends in the RC app, and then for that response to also populate as a filter field in RingSense. That way, every afternoon when I do my follow-ups, I can filter (in RingSense) by "marked for followup", read the summary of the original inbound call, and execute my followup callbacks quickly and efficiently.

    1 vote
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  16. Would love to see Pipedrive integration for RingSense AI

    1 vote
    0 comments  ·  RingSense  ·  Admin →
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  17. We would like to propose an enhancement to our reporting capabilities regarding the Trackers.
    Currently, the reports provide us with the date, time, and total number of calls within specified periods. However, it would be immensely beneficial to include metrics on the frequency of key phrases mentioned during these calls.

    Incorporating this data would allow us to generate more comprehensive reports and effectively track the usage of specific key phrases over time. This information could greatly enhance our analysis and improve our strategic decision-making.

    1 vote
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  18. Client wanted to provide a feedback tab on their members too. A feedback tab that collates all the feedback for that agent. At the moment the feedback is just showing on the notification on members end. Also a feeback tab for managers or admin that shows all the feedback history.

    2 votes
    New  ·  0 comments  ·  RingSense  ·  Admin →
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  19. Request is for the ability to assign multiple reporting managers to multiple members/teams across the board. Stated in another way, the goal is for RingSense to support multiple managers per agent within the RingSense hierarchy. This could be especially helpful for BPOs, which often have agents working for more than one client, so in addition to supporting multiple managers per agent, there needs to be a way to support managers from different clients looking at the same agent but only focusing on the respective manager’s aligned business' calls.

    8 votes
    Implemented  ·  2 comments  ·  RingSense  ·  Admin →
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  20. This is an important way to help drive user adoption with RingSense (for Sales but the ask is for all RingSense).

    14 votes
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