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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
    How important is this to you?
  2. Ability to restore the picklist created before in Salesforce

    1 vote
    How important is this to you?
  3. Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
    How important is this to you?
  4. Currently, only the calls are being shown in Salesforce Analytics. It would be best if SMS logs will also show in Salesforce Analytics to see the number of sent/received SMS

    3 votes
    How important is this to you?
  5. Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes
    How important is this to you?
  6. Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
    How important is this to you?
  7. 1 vote
    How important is this to you?
  8. Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

    2 votes
    How important is this to you?
  9. Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
    How important is this to you?
  10. It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes
    How important is this to you?
  11. Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
    How important is this to you?
  12. We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.

    2 votes
    How important is this to you?
  13. Screenpop to a different tab if there is already an active call going on

    More specifically:

    1. If there are no active calls, and a call comes in: pop within the current tab.
    2. If there is already an active call going on, and another call comes in: pop to a new tab.
    2 votes
    How important is this to you?
  14. To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
    How important is this to you?
  15. Support all salesforce edition for integration

    1 vote
    How important is this to you?
  16. Option to show ALL the Salesforce Object such as the following:

    1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.

    (2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.

    2 votes
    How important is this to you?
  17. Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
    How important is this to you?
  18. Customer reported that a Salesforce user can't be added to 2 call centers at the same time

    2 votes
    How important is this to you?
  19. I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
    How important is this to you?
  20. Allow custom names for different numbers on user

    1 vote
    How important is this to you?
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