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204 results found

  1. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

    Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  2. Salesforce user to have access to 2 call centers

    Customer reported that a Salesforce user can't be added to 2 call centers at the same time

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. Salesforce Contact Page view

    I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. custom name salesforce

    Allow custom names for different numbers on user

    1 vote
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  5. Salesforce Reports

    Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s

    The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote
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  7. Salesforce logs

    Ability to hide the logs to the leads activities

    1 vote
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  8. call queue numbers should show in company numbers in salesforce

    Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes
    1 comment  ·  Integrations: Salesforce  ·  Admin →
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  9. Allow customers to add template to Salesforce and Google widgets.

    Adding Templates to Salesforce and Google widgets

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. Analytics Reports as a Group (RingCentral for Salesforce)

    Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)

    Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.

    It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. Salesforce log customiza

    Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. RC for Salesforce - Auto Dialer

    Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead

    2 votes
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  13. Rc for Salesforce

    We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

    1 vote
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  14. Voicemail link in Salesforce

    It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

    1 vote
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  15. RC for Salesforce - Call Logs for RingOut

    when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. RC for Salesforce - Call History

    To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. Ability to view and log call queue voicemails in Salesforce

    The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. Allow automatic association in Salesforce

    A filtering or a priority based solution to allow the app to pick some types of objects over others may reduce the chance of the app not able to decide on the object to associate to.

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

    5 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. RC for Salesforce - Call Logs / Activities features

    *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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