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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
    How important is this to you?
  2. Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote
    How important is this to you?
  3. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote
    How important is this to you?
  4. Ability to hide the logs to the leads activities

    1 vote
    How important is this to you?
  5. Queue numbers should show when searching for a number RC for Salesforce under Company and not under "Other"

    2 votes
    How important is this to you?
  6. Adding Templates to Salesforce and Google widgets

    1 vote
    How important is this to you?
  7. Currently, the Analytics Reports works by assigning 'Roles' (hierarchy)

    Ex. Users with Brisbane Students roles report to users under Brisbane Advisors roles. The Brisbane Advisors will see the reports of Brisbane Students. However, Brisbane Students will not be able see the other users with the same role on the reports.

    It will be great if we have the option in Analytics Reports in RC for Salesforce to create a group under the same role and they will be able to see other users with the same role on the reports.

    2 votes
    How important is this to you?
  8. Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote
    How important is this to you?
  9. Users should have an auto dialer option in their RC for Salesforce so the system will call the next contacts in Lead

    2 votes
    How important is this to you?
  10. We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

    1 vote
    How important is this to you?
  11. It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

    1 vote
    How important is this to you?
  12. when I click to dial using ring out the call is recorded 2 times in the activity history for the contact. I can’t imagine that is the way it’s supposed to work. It is weird. It shows me making the outbound dial but then it also shows an inbound call from the same person I dialed. It shows it in both the RingCentral app and the salesforce activity history. Is that correct?

    2 votes
    How important is this to you?
  13. To sync the contact information showing on the call logs on Service Web vs to the Call history in RC for Salesforce

    2 votes
    How important is this to you?
  14. The option to log call queue messages is not an option unless you are assigned as the direct message recipient which makes the co-recipient feature futile. There should be a more user-friendly option to include call queue-only messages in the dialer for logging purposes.

    2 votes
    How important is this to you?
  15. A filtering or a priority based solution to allow the app to pick some types of objects over others may reduce the chance of the app not able to decide on the object to associate to.

    2 votes
    How important is this to you?
  16. 5 votes
    How important is this to you?
  17. *to add notes and disposition when a call is initiated in RC App.
    *transcribe all calls in Salesforce
    *is it possible to add call disposition to appear in Activity - Task field

    2 votes
    How important is this to you?
  18. Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.

    1 vote
    How important is this to you?
  19. wants to have the "subtype for text messaging using RingCentral in Salesforce"

    2 votes
    How important is this to you?
  20. Have the ability to associate voicemail to contacts or acitivity record

    1 vote
    How important is this to you?
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