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201 results found

  1. RC for Salesforce - Case Disposition feature

    Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Salesforc call center

    Ability to create call center out side RingCentral Salesforce integration

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. RC for Salesforce - Call Logging features

    We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  4. Salesforce Transcript

    Add a transcript of recording on the Salesforce

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Salesforce Field to RingCentral

    The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. Toggle to enable the SMS logs on Salesforce to log in as a chat and not as a conversation

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. Salesforce

    Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes
    2 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  9. Create a single task for queue calls | RingCentral for Salesforce

    Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

    6 votes
    1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  10. RC for Salesforce - SMS Logs

    If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  11. Salesforce integration - Log all calls regardless of RingCentral for the Salesforce browser is closed

    If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    Planned  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  12. ability to capture call/sms activity while user is offline on Salesforce

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  13. Salesforce SMS

    Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  14. RC for Salesforce - Schedule meeting to Leads

    Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  15. Salesforce call quality improvement

    Ability to have an option to improve the quality of post call.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  16. RingCentral for SalesForce: MVP Sync with Salesforce Contacts

    12 votes
    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. RC for Salesforce implementation

    I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  18. RC for Salesforce - Automated SMS

    If there is a way to automatically send text messages through Ring. I was told by SF that there should be an integration to use.

    3 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  19. RC for Salesforce - Click to Dial for Custom Component / Records

    needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. RingOut to allow external numbers - Salesforce CTI

    RingOut option in Salesforce to allow adding external numbers

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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