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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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204 results found

  1. We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes
    How important is this to you?
  2. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
    How important is this to you?
  3. Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes
    How important is this to you?
  4. Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
    How important is this to you?
  5. Ability to create call center out side RingCentral Salesforce integration

    1 vote
    How important is this to you?
  6. We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
    How important is this to you?
  7. Add a transcript of recording on the Salesforce

    2 votes
    How important is this to you?
  8. The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote
    How important is this to you?
  9. 1 vote
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  10. Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote
    How important is this to you?
  11. The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes
    How important is this to you?
  12. Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

    6 votes
    How important is this to you?
  13. If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
    How important is this to you?
  14. If you are out of the office, not logged in (aka after business hours), and Salesforce is not open at all times, then calls do not log. This creates the issue of all calls received outside business hours or to users who are out of the office... are not logging in to Salesforce CRM.

    10 votes
    How important is this to you?
  15. 1 vote
    How important is this to you?
  16. Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
    How important is this to you?
  17. Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
    How important is this to you?
  18. Ability to have an option to improve the quality of post call.

    1 vote
    How important is this to you?
  19. 12 votes
    How important is this to you?
  20. Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    2 votes
    How important is this to you?
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