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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Option to create a salesforce flow to send a text using Ring Central.

    2 votes
    How important is this to you?
  2. Ability to create call center out side RingCentral Salesforce integration

    1 vote
    How important is this to you?
  3. The customer wants to add a custom field that is required when creating a call log from the RingCentral window in Salesforce.

    1 vote
    How important is this to you?
  4. 1 vote
    How important is this to you?
  5. The ability to sync "all" interactions with a salesforce contract record whether the call was taken from the mobile, desktop or originated through Salesforce.

    2 votes
    How important is this to you?
  6. Please add templates to the RC app within Salesforce. This feature is enabled in the mobile app and desktop app. This is a missing piece. Additionally it would be nice to be able to have an sms module in Ring central to track all sms for a contact in Salesforce.

    1 vote
    How important is this to you?
  7. Ability to bypass the manually selecting call disposition in Salesforce call logs to trigger the cadence in Sales Engagement

    2 votes
    How important is this to you?
  8. Would like to be able to create a case automatically for Missed Calls and there should be a report of Missed call for all Users using RC for Salesforce

    2 votes
    How important is this to you?
  9. Ability to auto-log the past SMS and add on the Task / Activity

    2 votes
    How important is this to you?
  10. Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    5 votes
    How important is this to you?
  11. If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
    How important is this to you?
  12. 1 vote
    How important is this to you?
  13. Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
    How important is this to you?
  14. We want to use our created object in Salesforce called as Matter instead of using Case when creating call logs and all the activity should be added in the chatter field

    2 votes
    How important is this to you?
  15. We receive the original Caller ID (Client phone number) and we have the Destination Caller ID (Agent number) but we don't have the forwarding phone number if the Client dial on our General line. Is there a way for us, using RingCentral for Salesforce to receive all the call legs and the associated call legs phone numbers so we can display and store them in Salesforce?

    2 votes
    How important is this to you?
  16. Wants to log the SMS in the Salesforce when using RC for Salesforce - Mobile even if the user is not in front of their pc to login their accounts

    3 votes
    How important is this to you?
  17. Ability to have an option to improve the quality of post call.

    1 vote
    How important is this to you?
  18. Is there a way to automatically be logged into RingCentral Softphone after logging in to Salesforce? Every time I click the Softphone popup, I'm required to sign-in every time.

    We currently do not have Single Sign-On set up for our RingCentral account as not all Users are provisioned with a phone number.

    2 votes
    How important is this to you?
  19. Allow users directly from the RingCentral for Salesforce to enable themselves to accept or not accept queue calls.

    11 votes
    How important is this to you?
  20. Similar to the RingCentral app and phone app provide a button within the RingCentral for Salesforce that will allow users to quickly park calls and pick up parked calls.

    11 votes
    How important is this to you?
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