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201 results found

  1. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. Salesforce Reports

    Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
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  4. Salesforce SMS

    Ability to log SMS on RingCentral for Salesforce eventhough you are note logged in on the Salesforce and the auto ,og SMS is not turn on

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s

    The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. RC for Salesforce implementation

    I think a lot of the issues come from the integration not being used/coded to it’s fullest. Do you have teams dedicated to integration build-out (specifically for Salesforce implementation)? Either way, let me know and we can go from there!

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  7. Salesforce logs

    Ability to hide the logs to the leads activities

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. RingOut to allow external numbers - Salesforce CTI

    RingOut option in Salesforce to allow adding external numbers

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. RC for Salesforce - Open CTI to all SF Built-in Apps

    Customer wants to apply the Open CTI App to all SF Built-in apps (Service, Sales, Calendar). Have to manually add the Open CTI per SF App instead of applying the settings to all SF apps.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. Allow customers to add template to Salesforce and Google widgets.

    Adding Templates to Salesforce and Google widgets

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. Salesforce log customiza

    Ability to add a customization field on Salesforce
    Picklist value will not work for them beacuse they have a thousands of information that they use in Salesforce for a long time and picklist value will not work for them they need an option to have a look up value.

    1 vote
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  12. Salesforce Call Routing

    Customer already have an existing IVR and it's setup properly as their current auto receptionist call routing. They have SF integration and wants a separate the call routing for thier customers. What the cx wanted is if their cx doesn't have a record on their SF they want it to route the call to an IVR but if their caller already have a record then it should go straight to the respective member assigned for that record. We currently do not have a feature available, even if it's integrated with Salesforce.

    2 votes
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  13. Rc for Salesforce

    We also need the ability to be able to tag Salesforce data (users, job orders, job applicants etc.) within RingCentral.

    1 vote
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  14. Voicemail link in Salesforce

    It would be great if VM links are also visible in Salesforce just like inbound and outbound call recording

    1 vote
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  15. RC for Salesforce - Softphone

    Need to resize the RC Softphone in SF so we can see the SMS since the app is so tiny. Also, all SF contacts should sync in RC App since it is integrated.

    2 votes
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  16. Option to send fax using RingCentral for Salesforce.

    We've found that our email-to-fax doesn't appear to work when we email out of Salesforce. We are using the same Gmail accounts, is there a setting we need to change so email-to-fax can be used directly out of Salesforce? Option to send fax using RingCentral for Salesforce.

    2 votes
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  17. RingCentral for Salesforce(Salesforce Lightning) -Screenpop to a different tab if there is already an active call going on

    Screenpop to a different tab if there is already an active call going on

    More specifically:

    1. If there are no active calls, and a call comes in: pop within the current tab.
    2. If there is already an active call going on, and another call comes in: pop to a new tab.
    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  18. Custom Salesforce Objects

    Option to show ALL the Salesforce Object such as the following:

    1) When logging a call, Under related to when we click the ‘+’ to create a New Case (call detail) to log this to, nothing pops up. None of the "New <object>" buttons work for some reason.

    (2) When looking at "Related To" records, none of the fields we selected in in the "Softphone Layotus" are displayed in Ring Central Dialer. Only the Record Name itself displays, but none of the other fields expected.

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. Salesforce user to have access to 2 call centers

    Customer reported that a Salesforce user can't be added to 2 call centers at the same time

    2 votes
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. salesforce

    Matched Account and contact for inbound calls are not getting populated while creating New Case from RC for Salesforce.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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