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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. Wants to use the case disposition in the Subject field instead of adding custom field in the Softphone.

    2 votes
    How important is this to you?
  2. We have server side call logging feature in our roadmap targeted next year Q1 which will allow users to log calls irrespective on which RingCentral platform user makes outbound/inbound calls.

    2 votes
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  3. Add a transcript of recording on the Salesforce

    2 votes
    How important is this to you?
  4. needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
    How important is this to you?
  5. Ability to restore the picklist created before in Salesforce

    1 vote
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  6. Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
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  7. I use Ring Central from Salesforce. I have a one-time request: We need to send messages to ~ 216 people from a Salesforce Campaign. They are members of this specific campaign. Is this possible with the Salesforce—Ring Central Integration?

    3 votes
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  8. Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
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  9. 1 vote
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  10. SMS Feature Integrated to Salesforce
    -> an option to have the sms feature and all its activities integrated and synced to Salesforce

    4 votes
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  11. Trying to setup a video meeting to a leads but everytime he create one, it will not show the leads email to send the invite

    2 votes
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  12. Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
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  13. Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
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  14. To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
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  15. Support all salesforce edition for integration

    1 vote
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  16. Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
    How important is this to you?
  17. I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
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  18. Allow custom names for different numbers on user

    1 vote
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  19. Make sure all phone calls will create a Task in SF Portal even if I'm not in front of my PC or using my mobile phone to transfer the call

    3 votes
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  20. Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
    How important is this to you?
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