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206 results found

  1. We need our Salesforce to receive text message rather than the RC application

    We need our Salesforce to receive text messages rather than the RC application, is it possible for that

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  2. Salesforce click to dial to accept extensions.

    This would be very use for anyone that is calling a specific person from their contacts that requires an extension. Old phone system we used had this feature with their Salesforce add-in. Example: 111-222-3333,1234This would dial the main number and after a brief pause the extension.

    1 vote
    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
    How important is this to you?

  3. RC for Salesforce - Picklist

    Picklist shows the excluded options for logging the calls on the Outcome field in RC for Salesforce

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. RC not logging all call extentions in Salesforce

    We noticed that RC was not logging all calls. Only direct lines. We need to be able to automatically record all activty in Salesforce. Support said this is a known issue. Any progress as to when this will have a fix?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Opt in Opt out function for Salesforce SMS

    Is RingCentral can offer the automated Opt Out function?

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. Prioritiez a Custom Object (Matter or Intake) | RC for Salesforce

    Under the Selections of objects to display under the Softphone layout, it will be great be if have a particular order on how we select it. Ext: 1. Matters2. Intake3. AccountThis way can give a specific object as primary or secondary to relate a call to.

    1 vote
    0 comments  ·  Integrations: Salesforce  ·  Admin →
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