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204 results found

  1. RC for Salesforce - SMS Logs

    If a conversation is SMS messages spanning multiple days, the app will only log the messages on the last date.We want to be able to log all these messages.

    1 vote
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  2. ability to capture call/sms activity while user is offline on Salesforce

    1 vote
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  3. Salesforce SMS

    Log SMS on Rc for Salesforce as a "log" and not a "task"

    1 vote
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  4. Salesforce call quality improvement

    Ability to have an option to improve the quality of post call.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. RC for Salesforce - Click to Dial for Custom Component / Records

    needs to know if we have a way to enable to Click to Dial feature in their SF custom component

    1 vote
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  6. Salesforce picklist

    Ability to restore the picklist created before in Salesforce

    1 vote
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  7. Salesforce screenpop

    Screen pop is not working again this is a recurring problem. - Screen pop the details

    1 vote
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  8. Key Commands in Salesforce

    Ctrl + Shift + H for Hold
    Ctrl + T for Transfer
    F6 for outgoing call

    it would be beneficial if the key commands such as above is available in Salesforce

    1 vote
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  9. Call activity to appear on feed through CTI on Salesforce

    1 vote
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  10. RingCentral for Salesforce Messaging tab

    Add messaging tab as well on RingCentral for Salesforce same as the messaging tab on RingCentral app.

    1 vote
    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  11. RingCentral for Sa;lesforce click to dial

    Enable click to dial to other Salesforce pages like Shirt list and Geopointe

    1 vote
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  12. Standard Template For Creating Salesforce Cases For CSMs, TAMs, Ps, and other departments when submitting cases to Advanced Support.

    To improve the efficiency and accuracy of case resolutions, I propose that all departments adopt a standardized template when submitting cases to advanced support.

    Why is this necessary?
    Currently, support teams are frequently receiving cases with vague or incomplete descriptions that are coming from our internal departments. This often results in back-and-forth communication to clarify details, causing unnecessary delays in issue resolution. A standardize submission template would ensure that all critical information is captured by our internal partners from the start, enabling support teams to diagnose and address issues more quickly and effectively.

    Benefits:

    Faster Resolutions: Support teams will have…

    1 vote
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  13. Salesforce

    Support all salesforce edition for integration

    1 vote
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  14. Salesforce for UC App - Pop-Up not to show as on a call when number is forwarded

    Customer has their direct RingEX DID forwarded to their NICE Contact Center. When they get a call, it shows as them "On A Call" within the Salesforce For UC App.

    Eventually the call comes back to them (based on the CC routing) and they cannot pick up the call via the SF App, only the RC App.

    1 vote
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  15. Salesforce Contact Page view

    I have a salesforce implementation partner who needs clarification on RC capabilities to push SMS and calls from several different RC lines into 1 contact page view to have a complete end to end record of contact's interactions with the business.

    1 vote
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  16. custom name salesforce

    Allow custom names for different numbers on user

    1 vote
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  17. Salesforce Reports

    Ability to customize performance reports to mirror the information on the Salesforce ativity

    1 vote
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  18. The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens o the phone call s

    The ability for Ringcentral integrated with Salesforce to default the opening in the text screen since currently it opens to the phone call screen.

    1 vote
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  19. Salesforce logs

    Ability to hide the logs to the leads activities

    1 vote
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  20. Allow customers to add template to Salesforce and Google widgets.

    Adding Templates to Salesforce and Google widgets

    1 vote
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