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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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201 results found

  1. To build warm transfer in WebRTC call controls

    6 votes
    How important is this to you?
  2. When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes
    How important is this to you?
  3. Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    5 votes
    How important is this to you?
  4. In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes
    How important is this to you?
  5. The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes
    How important is this to you?
  6. The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes
    How important is this to you?
  7. 5 votes
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  8. 5 votes
    How important is this to you?
  9. If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.

    5 votes
    How important is this to you?
  10. please make text automation work flow happen in salesforce!!

    5 votes
    How important is this to you?
  11. When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated

    5 votes
    How important is this to you?
  12. In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

    5 votes
    How important is this to you?
  13. Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

    5 votes
    How important is this to you?
  14. Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes
    How important is this to you?
  15. 5 votes
    How important is this to you?
  16. The more our customers leverage RingCX, they need a way to avoid web page refreshes disconnecting calls. Salesforce (SFDC) encounters a lot of random refreshes that are impacting the SFDC Agent widget when on calls (since it's just the RCX native with a skin on it). If the agent can use the embedded RCX within the desktop version of RingEX, and they can access SFDC content in-app, that would be a solid workaround for the refresh issue.

    SFDC content to access in-app includes: customer profiles, records, accounts, opportunities, etc.

    4 votes
    How important is this to you?
  17. SMS Feature Integrated to Salesforce
    -> an option to have the sms feature and all its activities integrated and synced to Salesforce

    4 votes
    How important is this to you?
  18. Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes
    How important is this to you?
  19. It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes
    How important is this to you?
  20. This includes an ability for call queue members to log in/out of individual queues.

    4 votes
    How important is this to you?
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