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208 results found

  1. Create a single task for queue calls | RingCentral for Salesforce

    Currently, Salesforce creates multiple tasks if the call is from a call queue. It would be great if we had the option to filter those calls and only create a task for the answered calls. This way, it will be easier to understand the created tasks.

    6 votes

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    1 comment  ·  Integrations: Salesforce  ·  Admin →
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  2. RingCentral for SalesForce: warm transfer

    To build warm transfer in WebRTC call controls

    6 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  3. Salesforce Plugin - Improved error handling messages would help users to better understand what has gone wrong

    When users receive an error with RC component in Salesforce this is a very generic display message; it would help if this could display the actual salesforce error message rather than "Sorry, we’ve failed to log your call. Please try again later’"

    6 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  4. RingCentral for Salesforce - Call Transcription

    Requesting to add the option for Call Transcription for this particular RingEX integration:
    https://www.ringcentral.com/apps/salesforce

    The other option is to currently use the RingSense integration, but it is preferred to have the call transcription added to the package we currently have installed instead of opting for RingSense.

    5 votes

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    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  5. Ability to modify the incoming caller ID settings in the RingCentral CTI | Salesforce

    In the CTI, whenever a user gets a call from the call queue, they see the call queue name as opposed to the caller ID (which is a direct reflection of the setting followed by the RC app).

    Most would prefer to have the caller ID set since so it will be easier for them to associate the call inside of Salesforce.

    5 votes

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    New  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  6. RingCentral Analytics Reports to sync with Salesforce Analytics

    The customer asks if Ring Central analytics can be integrated into their Salesforce.

    5 votes

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  7. Configure or modify the Analytics Reports dashboard in RingCentral for Salesforce

    The Analytics Reports in RingCentral for Salesforce is a stand-alone page built by RingCentral.

    Currently, we don't have the ability to configure or modify the dashboards and results.

    It would be great if we have an option to edit it to include or remove results from the reports dashboard.

    5 votes

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    2 comments  ·  Integrations: Salesforce  ·  Admin →
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  8. Salesforce: Make calls using Teams Embedded App

    5 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  9. RingCentral for Salesforce: Ability to Customize RingCentral's CTI Session Timeout Setting

    The request is to change the setting from 7 days to Custom.

    5 votes

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  10. Salesforce integration call pop up screen to appear even when salesforce is minimised.

    If a call comes through on salesforce but you are not working from that screen maybe you have another tab open you can not see that there is a call coming through. Therefore to add a pop up screen for all calls.

    5 votes

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  11. SMS automation in Salesforce

    please make text automation work flow happen in salesforce!!

    5 votes

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    Under Review  ·  2 comments  ·  Integrations: Salesforce  ·  Admin →
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  12. Salesforce WebRTC plugin - Date format is limited to US format

    When updating calendar dates in the RC plugin for Salesforce the date displayed is in US date format - this is even with the computer set to UK date format and our Salesforce environment being set to display in UK date format too. Please can this be updated

    5 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  13. RC Salesforce plugin - Feature request to enable mandatory fields within the RC component

    In Salesforce we use mandatory fields to enforce our advisors to complete relevant sections of a task/activity. It would be useful to be able to have these mandatory fields reflected in the RC component which would ensure that our advisors are completing all required sections following a call

    5 votes

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  14. RingCentral for Salesforce: Call Recording Links - https instead of http

    Would it be possible for the formula used to generate the Call Recording Link ( rcsflCall_Recordingc) in the Salesforce integration to be https:// rather than http://, please? Currently, when users click on the Call Recording link, the call recording is opened via an unencrypted http URL.

    5 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  15. Pop-out the RingCentral for Salesforce dialer so it can be dragged it to another window

    Pop-out the RingCentral for Salesforce integration within Salesforce so It can be dragged to another window

    5 votes

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    Under Review  ·  1 comment  ·  Integrations: Salesforce  ·  Admin →
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  16. User's status in the RingCentral for Salesforce plugin does not match the user status in desktop.

    User status should be the same in all RingCentral forms.

    5 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  17. RC for Salesforce - Click to Dial

    Click to Dial will is not working in 3rd Party SF app since the app is not showing in App Manager. RC for Google Click to Dial is not recommendable because it will not record the calls in Salesforce activity.

    4 votes

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  18. Mass texting using RingCentral for Salesforce

    It would be great if we had the option to send mass text in RC for Salesforce integration

    Currently, we only have https://www.ringcentral.com/apps/high-volume-sms for high-volume SMS

    4 votes

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    0 comments  ·  Integrations: Salesforce  ·  Admin →
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  19. RingCentral for SalesForce feature parity with RingEX

    This includes an ability for call queue members to log in/out of individual queues.

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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  20. Salesforce integration: Conference with host able to drop off

    Goal is to have the ability to conference another person onto a call and then have the conference originator drop off the call after an introduction.

    4 votes

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    Under Review  ·  0 comments  ·  Integrations: Salesforce  ·  Admin →
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