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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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573 results found

  1. We need the ability to attach images to text messages from the Outlook plug-in.

    3 votes
    How important is this to you?
  2. This is a messaging app that I use to send SMS text. I would like to link it to my desktop app and text through Ring Central and then connect through Hearsay.

    2 votes
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  3. Now that RingCentral supports voice in the web addon for Salesforce, it would be very useful to support Google & Microsoft contacts. Indeed, Salesforce is usually used by a portion of the customer. Therefore, it is important to be able to contact your colleagues that are not in salesforce. This is usually the company directory that is available in Microsoft/Google.

    1 vote
    How important is this to you?
  4. ClientBase is the largest install CRM in the travel marketplace and being able to integrate calls, IMs etc into each ClientBase record would be very useful. ClientBase has connections for traveler records but also to airline, tour and cruise line inventories and invoices.

    1 vote
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  5. Request is for the ability to extract data from RC Call Quality to another system.

    1 vote
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  6. Allow for in CRM soft phone, click to dial, sms or video call. https://bityl.co/692q

    2 votes
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  7. I would like to drag and drop files into a dropbox folders and have automation to fax out in the order the files are dropped in ..

    4 votes
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  8. Setting up Zapier between our CRM and Ringcentral, I noticed it showed Voicemail: Available but not shown. I wonder if there would be a way to have the transcription to be available in order to write a note or log a call in our CRM with that text. We can log a missed call or that we have a voicemail but would love for it go ahead and put the transcription in the contact in our database. We use Followup Boss (a widely used CRM for real estate agents).

    2 votes
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  9. Project/task management (Glip) is very limited (and useless for us) if the work we do (tasks) can't be attributed to work done for internal (company) and external (client) projects. So we do not use Glip. Instead we use a real PM app (Zoho Projects and CRM). Please consider creating the sync/integration for Zoho Books (bookkeeping/accounting software).

    1 vote
    How important is this to you?
  10. We have been testing the Ring Central App in our Citrix environment. Users log in via Wyse terminals running ThinOS 9.1+. Since there is no Ring Central workspace plugin for ThinOS we are required to rely on HDX redirection.The issue is that Chrome/Chromium apps run with audio sandboxing making the detection of certain audio hardware (specifically microphones) impossible when the end client is running on ThinOS. The solution for Chrome has been to deploy a GPO to disable the audio sandbox which allows for the detection of audio hardware. Since the Ring Central app is an Electron app and thus…

    1 vote
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  11. Ability to have a dial pad within Teams without the use of Direct routing and Phone system/E5 license.

    5 votes
    How important is this to you?
  12. This is one of the most popular rental software, however, its downfall is its messaging, call management, and customizability. It's great as a rental software but nothing beyond that. If you could integrate with it so that everything is also attached to customer's accounts, that would be so absolutely amazing.

    1 vote
    How important is this to you?
  13. Pass the Caller ID (ANI) & Phone # Dialed (DNIS) data through CTI integration.Specifically with Salesforce CTI integration & call logging, other RC data is passed into Salesforce task fields like call duration, call direction, call result & even a link to the call recording (if applicable). Currently, the Caller ID (ANI) is passed through to the Subject task field, but with other text included (i.e. “Inbound from +12223334444”). As with other RC data, the Caller ID (ANI) & Phone # Dialed (DNIS) should be passed to respective Salesforce task fields.

    2 votes
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  14. With the RC Outlook Plug-in for Windows and Mac, the plug-in had a ribbon displayed on Outlook. Since this feature does not exist with the RC Scheduler Outlook add-in, RingCentral should make the RC Scheduler be displayed as a ribbon instead of having to click through to "New Appointment" or "New Event"

    1 vote
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  15. Practice Management Software for law firms for Office at Hand

    1 vote
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  16. It would be great to have the possibility to create Task and Tickets in HubSpot from Glip Pro

    1 vote
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  17. If a user links a call in RingCentral for Salesforce softphone to an existing salesforce record (e.g. account, contact), the user should be able to transfer that record to another user when they transfer the call.Consider the following workflow:A receptionist in a call group receives a call in the RingCentral for Salesforce softphone.RingCentral and Salesforce show a list of records the call might be related to.The receptionist selects the record that matches the call. For example, let's say it's related to a specific account.The receptionist transfers the call to a sales rep. New: they should see an option to send…

    4 votes
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  18. Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.

    2 votes
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  19. Request is for a tool to help facilitate a migration from Slack to RingEX

    4 votes
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  20. Integration with Pabbly Connect

    1 vote
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