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18 results found

  1. Automatically turn off workflow during certain times

    I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    This capability is inherent to Workflow Builder. If you need to create a workflow that only operates during certain times of day, you only need to implement that logic within the workflow. We recommend installing the SMS after-hours autoreply template to see an example of how to construct a workflow that is bound by certain timeframes.

  2. RC Labs - Outbound Number for SMS

    Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.

    2 votes
    0 comments  ·  Integrations  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    One can already do this in Workflow Builder. Please consult the following documentation:

    https://community.ringcentral.com/workflow-builder-23/how-do-i-send-sms-from-my-company-s-main-number-9848?tid=9848&fid=23

  3. Wealthbox integration

    Suggesting adding integration with the WealthBox app.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  4. to be able to see logins for employee tracking for disciplinary actions

    I need to see if remote workers are actually working and logging in.

    1 vote
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  5. An Agencybloc integration

    Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  6. Private call parking via API

    There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specifically:* An API to retrieve a list of Park Locations* The Park Call API needs to be enhanced to allow a developer to specify a Park Location IDFor completeness, it would also be helpful to enable full create/update/delete operations for Park Locations so that they can be managed remotely as well.

    4 votes
    0 comments  ·  Other  ·  Admin →
    Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

    We do have a Call Control API to park calls: https://developers.ringcentral.com/api-reference/Call-Control/callParkParty


    In speaking with engineers is supports both public and private parking. If the documentation is not sufficient, please reach out to the developer support team and we can work to clarify in the documentation.

  7. Direct hotline for Developer Team (API)

    It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  8. Sync Ring Central Desktop App with Database or ATS

    Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software.Situation: I use Crelate.com as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ring Central Desktop App, none of my contacts in Crelate appear because this feature does not exist (connecting Ring Central Desktop App with my ATS). And... my ATS (Crelate) does not sync with Google Contacts (Ring Central does), so I can't auto update that way. I end up having to save a csv file from Crelate, and add to google…

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  9. Integrate with Contactually CRM

    Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  10. Add Call Monitoring Feature to Call Groups

    I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of our hunt calls goes to the call groups.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  11. Integrate with VTiger CRM to enable click to call and other functionality

    Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  12. Change email address for RC App

    When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on it, as it's never affiliated with my business so I hope that we can remove the integration and remove the email address on My Profile page on the RC App.

    1 vote
    Already Exists  ·  1 comment  ·  Integrations  ·  Admin →

  13. Process "STOP" requests for SMS API

    We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.

    8 votes
    Already Exists  ·  1 comment  ·  Other  ·  Admin →

  14. Add back Asana Integration

    With the Classic version of RingCentral Glip we were able to add the app and have it integrated. Many of the integrated apps are gone now. Including Box/Dropbox.

    2 votes
    Already Exists  ·  1 comment  ·  Integrations  ·  Admin →

  15. Integrate Meetings and Video Support Into HubSpot

    Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot

    2 votes
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  16. Integration with Agile CRM

    Beneficial for all users of this CRM

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →

  17. Group Fax Messaging

    SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.

    2 votes
    Already Exists  ·  0 comments  ·  Other  ·  Admin →

  18. Enable Voicemail feature inside of Hubspot

    We want to have the ability to merge the voicemail box with Hubspot so that they can check the voicemail message directly from Hubspot.

    1 vote
    Already Exists  ·  0 comments  ·  Integrations  ·  Admin →
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