35 results found
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Process "STOP" requests for SMS API
We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.
8 votes -
Slack compatible webhooks
When sending a POST to a slack webhook, it just works and there is output in the channel. With RingCentral you have to create a custom application/bot to get it working.I should be able to send a POST and have it work like slack does.
5 votesI want to see if we can deliver this. However, I am not sure what the problem is. RingCentral today supports the concept of "incoming webhooks" for a chat or team. One can POST a message to the assigned incoming webhook URL. It supports adaptive cards and plain text messages. So I think this "already exists." If not, please provide more details as to how this feature is insufficient for a developer's needs.
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Ability to download faxes from an account through the API
We have a business use case for being able to download the pdf attachments of a fax from an account through the API.
5 votesFaxes can be downloaded via the API. https://developers.ringcentral.com/guide/basics/media
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Private call parking via API
There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specifically:* An API to retrieve a list of Park Locations* The Park Call API needs to be enhanced to allow a developer to specify a Park Location IDFor completeness, it would also be helpful to enable full create/update/delete operations for Park Locations so that they can be managed remotely as well.
4 votesWe do have a Call Control API to park calls: https://developers.ringcentral.com/api-reference/Call-Control/callParkParty
In speaking with engineers is supports both public and private parking. If the documentation is not sufficient, please reach out to the developer support team and we can work to clarify in the documentation.
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Use a Simple API call to get AudioStream of a connected call.
I know there is the supervisor API which allows you to listen in have the system call you, but there should be a way to simply request the audiostream of the current call session.
4 votesThe Cloud Phone SDK (aka Soft Phone SDK) supports this.
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Voice activated API.
A voice activated API.
3 votesIt is possible this already exists in the Cloud Phone SDK (a.k.a. Soft Phone SDK)
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Automatically turn off workflow during certain times
I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time
2 votesThis capability is inherent to Workflow Builder. If you need to create a workflow that only operates during certain times of day, you only need to implement that logic within the workflow. We recommend installing the SMS after-hours autoreply template to see an example of how to construct a workflow that is bound by certain timeframes.
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Call Transcription in App Connect
It would be better if we allow call transcription services into Netsuite while using App Connect
2 votesNetSuite users are free to log transcriptions in NetSuite using App Connect today. There is currently a 4000 character limit enforced by NetSuite however that we are looking for a solution around.
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RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votesOne can already do this in Workflow Builder. Please consult the following documentation:
https://community.ringcentral.com/workflow-builder-23/how-do-i-send-sms-from-my-company-s-main-number-9848?tid=9848&fid=23
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An Agencybloc integration
Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.
2 votes -
Group Fax Messaging
SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.
2 votes -
Integrate Meetings and Video Support Into HubSpot
Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot
2 votes -
Add back Asana Integration
With the Classic version of RingCentral Glip we were able to add the app and have it integrated. Many of the integrated apps are gone now. Including Box/Dropbox.
2 votes -
Integrate with VTiger CRM to enable click to call and other functionality
Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage
2 votes -
Direct hotline for Developer Team (API)
It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
2 votes -
Netsuite Integration
Just like the Hubspot integration but for Netsuite would be fantastic to have this if possible.
2 votesApp Connect supports NetSuite: https://ringcentral.github.io/rc-unified-crm-extension/crm/netsuite/
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Wealthbox integration
Suggesting adding integration with the WealthBox app.
2 votes -
Forward calls from Hubspot to desk phones or RC app
Ability to forward incoming calls to desk phones or RC app from Hubspot
1 vote -
Contacts in Clio CRM using RC App Connect
Our office is having trouble making RingCentral recognize our Clio phone number. We are looking to add notes to our calls and have those notes appear in our Clio call log. Since RingCentral has not recognized our Clio contacts, we can’t have our call notes appear in Clio. Attached is a screenshot of me calling my personal phone and adding notes. You can see that RingCentral does not recognize it as a contact. Yet, in the screenshot with Clio, I am, in fact, a contact within our Clio system.
1 voteThe Clio API has limitations that can make successful lookup of contacts difficult right out of the box. But we have features to help mitigate this issue. Please read the documentation:
https://ringcentral.github.io/rc-unified-crm-extension/crm/clio/
Meanwhile, we are speaking with Clio about trying to improve this part of their API if possible.
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RC App Connect - RingOut to Deskphone
Ability to use Deskphone as answering device in RC App Connect integrations to the CRM
1 voteApp Connect is actually quite agnostic with regard to what device is used to answer an incoming call. When you receive a call, and answer it on your hard/desk phone, App Connect will still log the call if it can.
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