18 results found
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Automatically turn off workflow during certain times
I need the RC to automatically shut off and NOT contact customers before or after the hours of 9am to 9pm central time
2 votesThis capability is inherent to Workflow Builder. If you need to create a workflow that only operates during certain times of day, you only need to implement that logic within the workflow. We recommend installing the SMS after-hours autoreply template to see an example of how to construct a workflow that is bound by certain timeframes.
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RC Labs - Outbound Number for SMS
Wants to use main company number for outbound SMS using the workflow of RC Labs in Hubspot. No option to select the main number (TFN) and only works with RC Desktop / web app.
2 votesOne can already do this in Workflow Builder. Please consult the following documentation:
https://community.ringcentral.com/workflow-builder-23/how-do-i-send-sms-from-my-company-s-main-number-9848?tid=9848&fid=23
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Wealthbox integration
Suggesting adding integration with the WealthBox app.
2 votes -
An Agencybloc integration
Ringcentral should integrate with Agencybloc so that all call recordings, and text can be dropped into the client profile similar to Intulse.
2 votes -
Private call parking via API
There is a need to park calls privately, which is facilitated today via the Park Location feature in the admin console. However, in order to facilitate workflows managed by external systems via an integration, API functionality is needed. Specifically:* An API to retrieve a list of Park Locations* The Park Call API needs to be enhanced to allow a developer to specify a Park Location IDFor completeness, it would also be helpful to enable full create/update/delete operations for Park Locations so that they can be managed remotely as well.
4 votesWe do have a Call Control API to park calls: https://developers.ringcentral.com/api-reference/Call-Control/callParkParty
In speaking with engineers is supports both public and private parking. If the documentation is not sufficient, please reach out to the developer support team and we can work to clarify in the documentation.
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to be able to see logins for employee tracking for disciplinary actions
I need to see if remote workers are actually working and logging in.
1 vote -
Direct hotline for Developer Team (API)
It would be better if RingCentral has a developer hotline, a front facing developer team (API) aside from the integration team. Customers would appreciate full customer service like with other products where folks can call in to support.
2 votes -
Process "STOP" requests for SMS API
We need to be able to stop sending SMS messages to customers who reply with "STOP". We also need to ensure SMS messages are not sent to people on the federal Do Not Call list.
8 votes -
Sync Ring Central Desktop App with Database or ATS
Feature Request: Make the Ring Central desktop app able to sync with all integrated databases and ATS software.Situation: I use Crelate.com as my Applicant Tracking Software (ATS). I have hundreds of contacts in Crelate. When I want to use the Ring Central Desktop App, none of my contacts in Crelate appear because this feature does not exist (connecting Ring Central Desktop App with my ATS). And... my ATS (Crelate) does not sync with Google Contacts (Ring Central does), so I can't auto update that way. I end up having to save a csv file from Crelate, and add to google…
1 vote -
Integrate with Contactually CRM
Please integrate with Contactually CRM. It's the CRM all Compass agents use. Right now the click to call from the CRM opens DialPad and the click to text opens iMessages. This would be SO MUCH BETTER.
1 vote -
Integrate with VTiger CRM to enable click to call and other functionality
Here is documentation for doing an integration. https://help.vtiger.com/article/146992351-Phone-Calls-API-Usage
2 votes -
Add back Asana Integration
With the Classic version of RingCentral Glip we were able to add the app and have it integrated. Many of the integrated apps are gone now. Including Box/Dropbox.
2 votes -
Change email address for RC App
When I started using the RC App, I migrated my contacts using Microsoft but, the email addresses associated and showing up on "My Profile" is no longer going to be used in the coming days. Also, some of the email addresses should not be showing on it, as it's never affiliated with my business so I hope that we can remove the integration and remove the email address on My Profile page on the RC App.
1 vote -
Add Call Monitoring Feature to Call Groups
I just realized about two months ago that the call monitoring features on Group Groups have been removed. We need this feature because our company uses this to train our newly hired sales agents. Call queues is not an option for us because all of our hunt calls goes to the call groups.
1 vote -
Integrate Meetings and Video Support Into HubSpot
Integrate with HubSpot to allow RingCentral Meetings or RingCentral Video meetings to be scheduled via the Meetings option in HubSpot
2 votes -
Group Fax Messaging
SEND MESSAGES TO MULTIPLE CONTACTS AND ATTACH A MESSAGE OR ATTACHMENT WHEN I SEND IT.
2 votes -
Integration with Agile CRM
Beneficial for all users of this CRM
1 vote -
Enable Voicemail feature inside of Hubspot
We want to have the ability to merge the voicemail box with Hubspot so that they can check the voicemail message directly from Hubspot.
1 vote
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