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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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573 results found

  1. Please create a feature that allows us to forward a voicemail to another RingCentral user within the company directory. Current I would need to download the audio and upload it back to message. Its not efficient. Another suggestion is to attach the audio with the email notification of the voicemail transcription

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  2. Ability to track MS Teams meetings in the embedded RC App for ease of access all in one place.

    3 votes
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  3. Details : Customer would like to integrate MS Teams with BT Cloud Work. They've downloaded the app and connected it, but when they try to use it to make calls it asks the user to download the RingCentral App (they have the BT branded app installed). If they download the RC app it doesn't allow them to log in.Significance of the feature : Customer advised that they use MS Teams a lot for their business and would like to integrate it with BT Cloud WorkCurrent behavior : Microsoft Teams embedded dialer is only available for RingCentral accounts

    3 votes
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  4. we need this feature added so we can just dial from google sheet and without going to a different program or software, it will integrate this on rc app and will get all customers' details including their address to easily verify the account

    3 votes
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  5. It would be a great idea if we could personalize the user status when on a call using RingCentral for Microsoft Teams. At the moment when the user is on a call, it is showing "Busy" and it would be great if we could change it to "On a Call"

    3 votes
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  6. I would like the MS teams presence sync to be available for user level instead of organization wide.

    3 votes
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  7. Some of our users are experiencing problems with sending SMS to T-Mobile Users. We would like to have the ability to send unlimited SMS to Tmobile Users

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  8. So you're a manager and want to gamify and coach your reps who use RingCentral as their main dialer. You want an appropriate breakdown of call analytics and export/sync/integrate that data with a sales coaching and gamification platform (external to Ring Central). You currently have 2 options. You can use the Call aggregation data (Line Of Business Analytics) endpoint OR the List Company Call Records (Call log) endpoint. In ring central you have multiple ways of looking at call data. You can view call log reports, performance reports, and business analytics. The problem that arises is when wanting to integrate…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. This is helpful for Admin Users in monitoring their system whenever there is a system-generated error even if they are not logged into it

    3 votes
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  10. We are using the RC integration into teams. If someone calls and we press reply and choose "I will call you back in 10 minutes", it says that phrase to the customer.
    The customer then has 5 options, for example, press 2 to leave a voicemail, 3 to respond Yes, 4 to respond No, or 5 to respond "Call me Urgently".
    If the customer chooses 3, 4 or 5, we are only getting a notification if the user has the RC tab in Teams open at the time. If they have teams open but are on the chat page, the…

    3 votes
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  11. Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding…

    3 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  12. Calls are being logged to Salesforce when users use the CTI dialer to make and receive calls. However, there are RingCentral users who does not have a Salesforce login to use the CTI dialer and their calls will only sync to RingCentral.Having all calls register to Salesforce (regardless if the user does not have a Salesforce login) would be helpful for data collection.

    3 votes
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  13. The customer wants to have the feature voice/language translator for Italian users

    2 votes
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  14. ACO branded “ACO for Microsoft Outlook” Plug-in and “RCM Add-In for Microsoft Outlook” add-in for Windows.

    2 votes
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  15. Request is for an Outlook add-in that is enabled for voice to allow for click to dial and the phone panel within MS Outlook.

    2 votes
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  16. As Microsoft Teams integration is growing, where that is the primary endpoint to make and receive calls, Microsoft Teams (existing phone) should be able to be at the first position under call handling. In the situation where a customer needs 99.999% stability because their business depends on receiving and making calls, then they'd need the RC app open on their desktop in case the call never made it to MS Teams, therefore MS Teams would need to be number 1 in a sequential call handling list.

    2 votes
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  17. Some customers are using the chatbot and RC Phone with MS Teams and do not want the Product Tour to launch as they feel it will confuse users.

    2 votes
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  18. The requested improvements are below:
    1. Allow the option to provision a phone number back from RC to Azure AD via SCIM in case of a new created user. This option should be allowed per admin to enable/disable write back to Azure AD.
    2. Provision/sync a user from Azure AD to RC with an already assigned phone number in Azure AD – meaning this number in AD is leading and shall be assigned to the User on RC side
    3. Allow to provision/sync extension numbers from Azure AD to RC – meaning open the extension attribute on RC side to…

    2 votes
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  19. Request is to forego the screen pop for internal inbound calls (ext. to ext. calls).

    2 votes
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  20. Request is to improve the MS Teams RC "Embedded Dialer" Application by adding functionality such as Coaching functionality/Call monitoring functionality.

    2 votes
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