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Developer Platform, APIs, & Integrations

Developer Platform, APIs, & Integrations

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573 results found

  1. Request is to add SFDC to the list of connected accounts to pull in contacts. Enabling this setting would import Salesforce address book contacts, and view opportunities for customer accounts in RingEX.

    2 votes
    How important is this to you?
  2. In the Dynamics integration, it would be helpful to have central (administrative) control of the settings such as enable logging, screen pop, etc. This will make it easier to deploy to a large group of agents.

    2 votes
    How important is this to you?
  3. The Chrome extension is syncing the contacts from their Google Enterprise directory. The request is to be able to sync the Google shared contacts as well, which may include contacts outsides of the organization.

    2 votes
    How important is this to you?
  4. The request is, for the C2T CloudPBX integration, to have a jump link within service web to the CloudPBX portal like there is with Analytics.

    2 votes
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  5. The ability to search for and then associated a new call to an existing record for inbound calls without matching records.

    2 votes
    How important is this to you?
  6. It is currently not clear that "additional desktop app" refers to chrome browser extensions. There are many outbound caller id settings to chose from, it's not obvious which to select.

    2 votes
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  7. Having two dialers w/in MS Teams is confusing and removing the secondary dialer for Direct Routing users would be helpful.

    2 votes
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  8. Use Case: a high percentage of accounts for this customer have 10+ associated opportunities. The goal is to filter queried records in our SFDC - RingCentral integration by stage (for example their version of only seeing opps in stage 2/3/4) so that the relevant opportunity to log calls and activity against will tend to present, instead of a lengthier/trickier list of records to navigate.

    2 votes
    Under Review  ·  0 comments  ·  Other  ·  Admin →
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  9. The request is to be able to transfer live call to RingCentral Co-worker (warm, blind, to VM). Currently, when on a live call, RC for Dynamics offers ability for user to transfer. However, search results yield CRM contacts only

    2 votes
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  10. End users need a simple SMS solution that integrates into their web-based CRM. While our Google Chrome integration does off click-to SMS support, it does not support attachments or emojis. Customers need to direct their users to use the RC App when attachments and emojis are needed.

    2 votes
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  11. ...ntegration with NextGen. embedded RingCentral App in NextGen EHR. Screen pops, dialing, possibly call records and call recordings.

    2 votes
    How important is this to you?
  12. Resimpli is a popular CRM for Real Estate Professionals!!!!

    2 votes
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  13. RingCentral Audio Conferencing Dial-in Numbers - add other countries on the list

    2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
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  14. This would be a great addition (Specify the phone number to download when using Ringcentral Archiver to Dropbox connection.) as we have many phone number and I don't need to archive all of them, just a select few. It would also be great to be able to specify the folder within dropbox they will be saved.

    2 votes
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  15. 2 votes
    Under Review  ·  1 comment  ·  Other  ·  Admin →
    How important is this to you?
  16. Please add the conference feature back on the integrated apps such as Outlook add in, as some customers are still looking for it,

    2 votes
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  17. Currently there is no way to make direct calls to external numbers in the RingCentral Microsoft Teams Plugin. This functionality would be helpful to make a direct call instead of only conference calls.

    2 votes
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  18. If a user has numbers for multiple states and/or countries, it would make it easier if on the dial pad, the caller id number selected will have a drop-down option so that other numbers can be selected. The main RingCentral App has it. The other integrations should have it as well.

    2 votes
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  19. With so many new regulatory requirements, many companies are no longer allowing personal contacts to be stored on corporate systems or email servers. Currently, I can add a Microsoft account and a Google account but not two Microsoft or google accounts. I would like to see the feature to add additional account and have the ability see them separately under All contacts.

    2 votes
    How important is this to you?
  20. Add calls and notes to customer activity log based on the phone number dialed or received from in ring central while the business central app is open. Also see all users call logs and permitted recordings against a particular customer card in BC.

    2 votes
    How important is this to you?
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