Reducing Toll-Free SMS Validation Time
Request Overview:We kindly request a reduction in the validation time for Toll-Free SMS verification. Currently, the process takes up to 30 days, which we believe is a longer duration than necessary. This extended timeframe may impact user experience and hinder the swift onboarding of new users or services.Detailed Description:Current Situation:The current Toll-Free SMS validation process takes up to 30 days to complete. This validation period poses challenges for our users, delaying the activation of services and hindering the overall user experience.Proposed Change:We propose a significant reduction in the Toll-Free SMS validation time to improve user satisfaction and streamline the onboarding process. Our suggestion is to set a more reasonable timeframe, aiming for completion within [Specify your suggested timeframe, e.g., 7 days].Rationale:User Experience Improvement: Reducing the validation time will significantly enhance the overall user experience, especially for those awaiting the activation of services that depend on SMS validation.Competitive Advantage: A quicker validation process will give our platform a competitive edge, as users are likely to choose services that provide a faster onboarding experience.Industry Standards: We have observed that industry standards for SMS validation typically range from [Specify industry standards, e.g., 24 hours to 7 days]. Aligning our validation process with or exceeding these standards would position us as a leader in user-friendly service activation.