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Add the option to use SFDC mobile to call in Ringcentral

There is a quick action in the mobile app to call with Ringcentral. It doesn't work. The call should be logged to SFDC after the call complete, with the same functionality as the desktop browser version.

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Stephen shared this idea  ·   ·  Report…  ·  Admin →
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  • Brian commented  ·   ·  Report

    Making calls through my computer browser doesn't work for me because sounds from other browsers, computer speakers, Bluetooth headphones all interfere with calling from my computer. Also, if I make any changes on the Salesforce app I hang up on the person constantly! This would all be fixed if the app on my phone made the call when I clicked on the number in salesforce.

  • Simon Lapointe commented  ·   ·  Report

    We can already do this on Account, Contact and Lead in the salesforce mobile app. It would be great to be able to create buttons/actions for custom objects.

  • Cristian commented  ·   ·  Report

    When the agent transfers the call to a cellphone from the Salesforce agent console they shouldn't have to accept the RC phone app on desktop first to pick up the call on Cellphone.