← RingCentral Ideas

Settings and activity

17 results found

  1. Supervisor or Group Admin should have access to recorded calls for their team.

    13 votes
    Under Review  ·  5 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    An error occurred while saving the comment
    Cristian commented  · 

    Currently there is no way to grant access to users to manage specific message only extensions, only to grant role permissions to the entire "Groups" section of the Phone Systems tab

  2. Add the option to use SFDC mobile to call in Ringcentral

    7 votes
    Under Review  ·  3 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Cristian commented  · 

    When the agent transfers the call to a cellphone from the Salesforce agent console they shouldn't have to accept the RC phone app on desktop first to pick up the call on Cellphone.

  3. Ability to disable "unmute with spacebar" in RCV meetings

    41 votes
    Planned  ·  1 comment  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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  4. Account-Wide Holiday Settings and/or Holiday Templates

    237 votes
    24 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Implemented  ·  AdminJessica H. (Admin, RingCentral) responded

    Learn how to set up and apply a holiday call handling template as an admin here: https://support.ringcentral.com/article-v2/Setting-custom-holiday-rules-for-user-extensions.html?brand=RingCentral&product=RingEX&language=en_US

  5. Folders or Subcategories within the HUD Feature

    46 votes
    Planned  ·  0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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  6. User group access call log of the same user group

    69 votes
    Future Consideration  ·  15 comments  ·  Phone & Messaging » Application  ·  Admin →
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  7. Please allow the selection of multiple call queues and multiple users in the filters of the portal admin call logs

    9 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  8. Set login option for agents (Admin)

    24 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  9. Achieve HUD feature parity between RingCentral Phone app & RingCentral app before deprecating RingCentral Phone

    27 votes
    1 comment  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Planned  ·  AdminJessica H. (Admin, RingCentral) responded
    Hi everyone, Call duration and multiple columns to see more contacts are now live in app! Correct status is planned to be implemented by end of June. Complete parity is still being worked towards. Thanks everyone.

  10. Password and PIN Expiration Requirement

    29 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  11. Ability to Turn Off Calling Out Through Voicemail

    18 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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  12. Allow Users To Turn Off Call Waiting

    27 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  13. Add Polycom VVX 600 as supported device for Hot Desking

    16 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Hardware  ·  Admin →
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  14. QM Forms while Live Monitoring a Call

    10 votes
    Under Review  ·  0 comments  ·  Contact Center & RingCX » Other  ·  Admin →
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  15. Audit Trail Enhancements

    207 votes
    64 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Under Review  ·  AdminJessica H. (Admin, RingCentral) responded

    As there are so many great ideas and suggestions for Audit Trail enhancements, we've merged them into one record to better track these feature requests. Your individual idea has not been lost, and our development team knows how important this part of the system is for everyone! We'll provide more updates when available. Thank you!


    In the meantime, please continue to leave comments on your ideal audit trail enhancement and use cases.

  16. Centralized Management of Analytics reports and Analytic Subscriptions.

    11 votes
    Under Review  ·  0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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  17. Change the name of the group text message

    37 votes
    Planned  ·  7 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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