Allowing SIPREC to our pool of SBCs for Call Monitoring
Requesting the ability for a 3rd party (CallMiner is the one specifically for this use case, but other monitoring solutions could use this concept) to be able to utilize the SIPREC function/capability to monitor active calls. In this specific use case, we need the ability to monitor agent leg calls from Nice inContact to RC Office. The SIPREC functionality would be through our SBC infrastructure.
Bill Gay
shared this idea
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Thank you so much for submitting this idea. We recognize the value of integrating third-party products with the RingCentral platform. However, except for a few of the most common products customers need to integrate, we rely heavily on our developer community and ISVs to help build these integrations. However, we have created products for developers that make integrating with RingCentral much easier. I want to introduce you to one of our most popular tools: RingCentral Embeddable.
RingCentral Embeddable allows embedding a fully functional RingCentral phone into any website. A large number of CRMs uses it to help teams enable the following functionality:
* Click to dial. Call any contact with a click of a button.
* Call dispositions and notes. Be prompted to enter call notes at the end of a call (requires additional coding).
* Schedule meetings. Schedule calls with customers and add them to your calendar.
* SMS and team messaging. Send and receive SMS messages from your browser. Log them in your CRM.
And more.
https://developers.ringcentral.com/embeddable-voice.html(Edited by admin)