Unified status in Presence sync between MS Teams Embedded App and RC App
The EA is a telephony-focused app that uses our platform presence status. However, the RingCentral App has another messaging focused status that is also being used. This extra status used in RingCentral app causes the 2 HUD displays to show different results.
Presence statuses in RC: https://developers.ringcentral.com/api-reference/Presence/readUserPresenceStatus
The usage of this presence status in different apps may vary.
It would be great if the status in RingCentral and MS Teams Embedded App is synced or unified which is the main purpose of the Presence sync feature.
Ian Christopher
shared this idea
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Kelsey
commented
Being able to place a status message on the current status would be ideal for others to see.
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David
commented
For our team this has been a big pain point. The status "as designed" is not consistent in the EA HUD either. You are just as likely to be "Offline" as "Busy" and the EA Hub will also (sometimes) give other updated information. Like I can see someone in an active call. Occasionally, it shows "in a meeting". As another point WHY would you ever want "Away" to map as "Offline"? Since Teams tags you as "Away" if you have not been working on the computer it means I might not answer, where "Offline" means I probably won't be able to answer. Since many of our groups have actual physical desk phones. I am actually NOT off-line even if my computer is down.
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Brandon
commented
I agree. Why would they not fully integrate the presence sync with teams? Seems a little useless to even have this feature if you get marked as "away" on teams and then RingCentral marks you as available. If you didn't log out of the call queue before teams goes to "away" then it will put you back in. This seems to only be an issue for our users in call queues. For everyone else, it works great.