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19 results found

  1. Exporting Call Queue Manager's List

    2 votes

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    New  ·  0 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Leigh shared this idea  · 

  2. To able to use Restricted global emergency and special service numbers as Ext. Number

    9 votes

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Leigh supported this idea  · 

  3. caller id info in the call queue pick up member is not showing

    7 votes

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    2 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Leigh supported this idea  · 
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    Leigh commented  · 

    Currently, when calls are routed to a call queue and picked up by a call pick-up member engaged on a first call, the incoming caller's ID of the new call is not displayed. The feature should be available. We want the caller ID to be shown to the members of the call queue pick-up group even if they are on the phone.

  4. Ability to modify the default inbound fax address from a phone number to a single, easy-to-verify address.

    4 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Leigh shared this idea  · 

  5. Ability to see user idle time in the HUD

    3 votes

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    New  ·  0 comments  ·  Developer Platform, APIs, & Integrations » Other  ·  Admin →
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    Leigh shared this idea  · 

  6. A feature to minimize silence gaps when callers don't take action during IVR greeting, before the greeting repeats."

    2 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh shared this idea  · 

  7. Ability to pop-out embbeded dialer on MS teams

    2 votes

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    0 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Microsoft Teams  ·  Admin →
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    Leigh shared this idea  · 

  8. Block Calls

    9 votes

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    Under Review  ·  2 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  9. Synchronization of External Shared Contacts in RingCentral Mobile App

    9 votes

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    0 comments  ·  Events & Video » Accessibility  ·  Admin →
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    Leigh shared this idea  · 

  10. Add ability to pull call waiting in queue

    22 votes

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    Under Review  ·  1 comment  ·  RingCentral Contact Center » Other  ·  Admin →
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    Leigh supported this idea  · 

  11. Automatic RingCentral Video Transcription and Recording

    24 votes

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    6 comments  ·  Events & Video » Video Meetings (RCV)  ·  Admin →
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    Implemented  ·  Harish Narayan responded
    When automatic recording is enabled, the AI Meeting Experience also generates a transcription of the meeting. Both have been available for several years (transcription since 2022), and an IT admin can enable them in the Admin Portal. See Configuring company meeting settings.


    Leigh supported this idea  · 

  12. Allowing the Blacklisted number to have more detailed error messages on Call Log

    4 votes

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    0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh shared this idea  · 

  13. analytics retention policy

    71 votes

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    Under Review  ·  8 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh supported this idea  · 

  14. Customized shared/global calendar from Ring Central Deskphone

    3 votes

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    0 comments  ·  Phone & Messaging » General Phone  ·  Admin →
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    Leigh shared this idea  · 

  15. Abandoned Call Tracking Feature

    70 votes

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    11 comments  ·  Analytics & Reporting » Live Reports  ·  Admin →
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    Leigh shared this idea  · 

  16. Presence indicator on RingCentral app for desktop SMS part.

    4 votes

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    0 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
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    Leigh shared this idea  · 

  17. Analytics: Ability to generate how many calls were forwarded from a queue

    4 votes

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    0 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Leigh shared this idea  · 

  18. Blocking Specific Numbers Account Wide

    12 votes

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    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Leigh shared this idea  · 

  19. Restore Display of Prefixes and Suffixes in RingCentral Google Contact Full Name Field

    1 vote

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    0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Leigh shared this idea  ·