User Manage Queues from the RingCentral for Salesforce Integration
Allow users to select which queues they accept calls from directly from the RingCentral For Salesforce integration app
8
votes
LA Remit to Address
shared this idea
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Joan
commented
This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.
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Larry
commented
this is required
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Jerry
commented
This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.