Settings and activity

7 results found

1. Pull QoS call score via API

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   21 votes

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   New  ·  5 comments  ·  Analytics & Reporting » QOS  ·  Delete…  ·  Admin →
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   Larry commented  ·  Sep 15, 2025  ·  Edit…  ·  Delete…

   This is very important for us since we need a way to show our Execs the QoS call score trend in order to get us out of a P1 that is going on for more than 1 month now.

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   Larry supported this idea  ·  Sep 15, 2025

2. "Standard" level users being exposed to the "Admin Portal" tab when RingSense is enabled

   30 votes

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   3 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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   Planned  ·  AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded

   Thank you everyone for reporting this-- our Product team is reviewing resolutions now.

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   Larry commented  ·  Jul 21, 2025  ·  Edit…  ·  Delete…

   Our "Standard" level users should NEVER see the 'Admin Portal' option in Users Settings service portal.

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   Larry supported this idea  ·  Jul 21, 2025

3. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

   11 votes

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   New  ·  9 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Larry commented  ·  Nov 13, 2024  ·  Edit…  ·  Delete…

   this is required

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   Larry commented  ·  Nov 13, 2024  ·  Edit…  ·  Delete…

   this is required.

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   Larry supported this idea  ·  Nov 13, 2024

4. Park Call Key Option for RingCentral for Salesforce

   11 votes

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Delete…  ·  Admin →
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   Larry commented  ·  Nov 13, 2024  ·  Edit…  ·  Delete…

   this is required.

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   Larry supported this idea  ·  Nov 13, 2024

5. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

   10 votes

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   New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Delete…  ·  Admin →
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   Larry commented  ·  Nov 13, 2024  ·  Edit…  ·  Delete…

   this is required.

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   Larry supported this idea  ·  Nov 13, 2024

6. Merging Calls in RingCentral harder to do in "New Layout"

   32 votes

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   Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Delete…  ·  Admin →
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7. Non-Super Admin users can elevate themselves to a Super Admin.

   93 votes

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   Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Delete…  ·  Admin →
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