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9 results found

  1. User Manage Queues from the RingCentral for Salesforce Integration

    9 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Joan commented  · 

    This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

    Joan supported this idea  · 

  2. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    10 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Joan commented  · 

    This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.

    Joan supported this idea  · 

  3. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    10 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Joan commented  · 

    This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.

    Joan supported this idea  · 

  4. Park Call Key Option for RingCentral for Salesforce

    11 votes

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    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations  ·  Admin →
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    Joan commented  · 

    This feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue cal

    Joan supported this idea  · 

  5. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    55 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  6. Launch an External App or Website for Incoming Calls - but not on internal calls

    7 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
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  7. Launch an External App or Website for Incoming Calls - Optional on Answer

    4 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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  8. Call Forwarding Pre-Announcement

    6 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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  9. Identify that a Call Has Been Forwarded to Recipient

    12 votes

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    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
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