← RingCentral Ideas

Settings and activity

22 results found

  1. Consolidate Extensions and park locations on the pop-out version of the HUD.

    15 votes
    New  ·  2 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Jerry supported this idea  · 

  2. Need Public Parking in HUD

    21 votes
    New  ·  13 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?
    Jerry supported this idea  · 
    An error occurred while saving the comment
    Jerry commented  · 

    This is super important to us since we manage a lot of calls and agents need to park multiple calls at a time so having visibility in HUD will be extremely critical. This is available in BOC so we want the similar functionality in RC HUD.

  3. Please make new features OFF by deafult "AI Assistant" with pop-up to try new feature

    3 votes
    New  ·  0 comments  ·  RingSense & AI » AI Assistant  ·  Admin →
    How important is this to you?
    Jerry shared this idea  · 

  4. Enable Accept/Do Not Accept Call Queue Calls via RingCentral for Salesforce

    11 votes
    New  ·  9 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jerry commented  · 

    This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

    An error occurred while saving the comment
    Jerry commented  · 

    This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.

    Jerry supported this idea  · 

  5. Identify queue calls and caller id/name for these queue calls on RingCentral for Saleforce

    10 votes
    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jerry commented  · 

    This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.

    Jerry supported this idea  · 

  6. Park Call Key Option for RingCentral for Salesforce

    11 votes
    New  ·  4 comments  ·  Developer Platform, APIs, & Integrations » Integrations: Salesforce  ·  Admin →
    How important is this to you?
    An error occurred while saving the comment
    Jerry commented  · 

    This feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue call.

    Jerry supported this idea  · 

  7. Allow administrator to turn off Call Log Email Delivery for tenant that enforce SSO only.

    25 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?
    Jerry shared this idea  · 

  8. Merging Calls in RingCentral harder to do in "New Layout"

    32 votes
    Under Review  ·  4 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  9. Non-Super Admin users can elevate themselves to a Super Admin.

    92 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  10. Could the "accept queue call" status be visible on all pages of the RC app or permanent visible

    56 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  11. Forward caller id from Parking Lot

    30 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  12. Put the status icon back on the right or give us the option to move it

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  13. Access and manage Queue Voicemails from within the RC App

    12 votes
    Planned  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  14. Call queue groups should also be visible on the HUD

    74 votes
    Future Consideration  ·  4 comments  ·  Phone & Messaging » HUD & Presence  ·  Admin →
    How important is this to you?

  15. Adjust how missed calls are categorized for group calls

    474 votes
    61 comments  ·  Phone & Messaging » Call Queues  ·  Admin →
    How important is this to you?

  16. Launch an External App or Website for Incoming Calls - Optional on Answer

    4 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  17. Launch an External App or Website for Incoming Calls - but not on internal calls

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Application  ·  Admin →
    How important is this to you?

  18. An overview, within the User Settings, of all group memberships.

    88 votes
    3 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
    How important is this to you?

  19. Call Forwarding Pre-Announcement

    7 votes
    Under Review  ·  1 comment  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?

  20. Identify that a Call Has Been Forwarded to Recipient

    12 votes
    Under Review  ·  0 comments  ·  Phone & Messaging » Other  ·  Admin →
    How important is this to you?
← Previous 1