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  1. 8 votes

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    Jerry commented  · 

    This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.

    Jerry supported this idea  · 
  2. 10 votes

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    Jerry commented  · 

    This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.

    Jerry supported this idea  · 
  3. 10 votes

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    Jerry commented  · 

    This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.

    Jerry supported this idea  · 
  4. 11 votes

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    Jerry commented  · 

    This feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue call.

    Jerry supported this idea  · 
  5. 25 votes

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    Jerry shared this idea  · 
  6. 28 votes

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  7. 90 votes

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  8. 55 votes

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  9. 29 votes

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  10. 4 votes

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  11. 12 votes

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  12. 69 votes

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  13. 471 votes

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  14. 4 votes

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  15. 7 votes

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  16. 88 votes

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  17. 6 votes

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  18. 12 votes

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  19. 16 votes

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  20. 6 votes

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