Settings and activity
20 results found
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8 votes
An error occurred while saving the comment Jerry supported this idea · -
10 votes
An error occurred while saving the comment Jerry commentedThis was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.
Jerry supported this idea · -
10 votes
An error occurred while saving the comment Jerry commentedThis is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.
Jerry supported this idea · -
11 votes
An error occurred while saving the comment Jerry commentedThis feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue call.
Jerry supported this idea · -
25 votesJerry shared this idea ·
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28 votes
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90 votes
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55 votes
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29 votes
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4 votes
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12 votes
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69 votes
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471 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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4 votes
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7 votes
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88 votesImplemented · AdminJessica Hernandez (Community and Social Media Engagement Manager, RingCentral) respondedThis is now available as an additional drop down in the User Settings.
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6 votes
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12 votes
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16 votes
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6 votes
This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.