Settings and activity
20 results found
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8 votes
An error occurred while saving the comment 
Jerry
supported this idea
·
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10 votes
An error occurred while saving the comment Jerry
commented
This was in the RC Desktop app as a native feature and should also be a native feature in the RC for SalesForce integration otherwise Agents will have to logged out each time when they simply want to take a break from answering queue calls.
Jerry
supported this idea
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10 votes
An error occurred while saving the comment Jerry
commented
This is critical for us since our Operator/Receptionist handles multiple queue calls when put on "park" and need to see/know which caller wasn't picked up and did a return "park". Also, the Agents can greet the caller better since we have multiple LOBs being handle by the same Agents.
Jerry
supported this idea
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11 votes
An error occurred while saving the comment Jerry
commented
This feature is critical for us since the only way our Agents can get multiple queue calls is to "park" a call then the system will send them another queue call.
Jerry
supported this idea
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25 votesJerry
shared this idea
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32 votes
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92 votes
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55 votes
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29 votes
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4 votes
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12 votes
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69 votes
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473 votesImplemented ·
AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now live! Learn more about this new feature here: RingEX Call Answered Elsewhere status
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4 votes
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7 votes
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88 votesImplemented ·AdminJessica Hernandez
(Community and Social Media Engagement Manager, RingCentral)
responded
This is now available as an additional drop down in the User Settings.
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6 votes
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12 votes
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16 votes
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6 votes
This is an important feature since Agents are in usually part of multiple call queues and sometimes only need to handle certain queues and not all.