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7 results found

  1. RC for Zendesk - Customizable Ticket Creation Feature

    1 vote

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    New  ·  1 comment  ·  Developer Platform, APIs, & Integrations » Integrations: Other  ·  Admin →
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    Joseph Ray commented  · 

    Addional features that are not availble

    Not Currently in the RingCentral data payload:
    Number Called (Americas or Solidarity)
    Brand - this can be extrapolated from the number called
    Queue (for categorization)- Member Provider, Surgery, Maternity, Cancer. (This can likely be extrapolated from the extension dialed)
    Assigned Agent

  2. RingCX Audit Log Feature – Agent Status

    9 votes

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    New  ·  3 comments  ·  RingCX » Admin experience  ·  Admin →
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    Joseph Ray commented  · 

    my custome also needs to know if there is a report or audit log to know who switched the agent queue.

  3. RingCX IVR press path report

    23 votes

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    Future Consideration  ·  3 comments  ·  RingCX » Realtime & historical analytics  ·  Admin →
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    Joseph Ray commented  · 

    - Are you able to tell what option was selected and what number the call was transferred to?
    - What option did the caller select, where was it routed, etc?

    Joseph Ray supported this idea  · 

  4. Huge Volume Fax using Email to Fax

    5 votes

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    New  ·  0 comments  ·  Phone & Messaging » Fax  ·  Admin →
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    Joseph Ray supported this idea  · 

  5. MVP line under Billing contact info page Billing > Payment Method > Billing Contact Information..

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph Ray shared this idea  · 

  6. Inability to change app status

    3 votes

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    Under Review  ·  1 comment  ·  Phone & Messaging » Admin Portal  ·  Admin →
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    Joseph Ray shared this idea  · 

  7. easy to understand collection of app errors request

    1 vote

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    Under Review  ·  0 comments  ·  Phone & Messaging » Application  ·  Admin →
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    Joseph Ray shared this idea  ·