Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events
Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.
Expected Behavior / Feature Request:
Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.
1
vote
Ryan
shared this idea