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'Improve Real-Time Call Sync for Co-Recipient Voicemail and CRM Dialer Events' has been merged into this idea

Developer Platform, APIs, & Integrations: Integrations: App Connect

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Visibility of Voicemail Logs for Co-Recipients on App Connect

Description:
Request to enable visibility of voicemail messages for co-recipients within the RingCentral App Connect dialer. Currently, this functionality is only available in the standalone RingCentral application, where users can view voicemail messages sent to co-recipients.

Current Limitation:

  • App Connect does not currently support displaying voicemail logs for co-recipients.
  • Caller ID for standalone inbound calls is also not displayed within App Connect.
  • These are known limitations, and the development team has confirmed that updates addressing this may not be implemented until Q1 2026.

Business Impact:
Users who rely on App Connect are unable to view shared voicemail messages, affecting visibility and responsiveness for shared or group voicemails.

Requested Enhancement:
Add support for displaying voicemail logs for co-recipients and inbound caller IDs within RingCentral App Connect to achieve feature parity with the standalone RingCentral app.

Status:
Under consideration by the development team; pending review for Q1 2026 update.

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Ryan shared this idea  ·   ·  Report…  ·  Admin →
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  • Ryan commented  ·   ·  Report

    Currently, when calls are received via RingCentral Phone or other RingCentral apps (outside of App Connect), the Name/Number and associated call events are delayed by approximately 5 minutes before appearing in CRM call logs. This delay affects all CRMs integrated via App Connect, including Redtail.

    Expected Behavior / Feature Request:
    Enable real-time syncing of all call events (including co-recipient voicemails) across all CRM integrations.