Documentation for Call Disposition / Call Result field values in RingCentral for Salesforce
We use the RingCentral for Salesforce integration and are building reporting logic based on the Call Disposition field ("Call Result") that your managed package writes to Task records.
We see values like: Answered, Missed, Answered Elsewhere, Voicemail, Reply, No Answer, Connected, Declined, Call connected, IP Phone Offline, Disconnected, Ringing, and Blocked.
Is there documentation that defines each of these Call Disposition values — specifically what call scenario or outcome triggers each one? We need this to ensure our automation accurately categorizes inbound calls as connected vs. missed.
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Mickey
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